lol, what I find funny is all this uproar in the states about Comcast capping its unlimited service. It got in the news and stuff, Comcast denied it, wouldn't tell users how much the limit was till they got cut off, etc.
Turns out, their limit is 200gb. Compared to 40gb, its closer to unlimited usage, at least, reasonable usage. You'd be hard pushed to hit that limit without acting as a server or pirating or whatever. General every day usage like using itunes, renting movies, steam... 40gb is nothing.
No if cosmicdance says they don't then I assume this is right. I just remember reading some threads saying they sent it, that's all
Mine is to be disconnected tomorrow. They said they sent a letter a month ago which I am 100% sure I did not receive. Also I called up customer services who told me they cannot stop the disconnection blah blah.
The thing is that they need to give 30 days notice as per their own terms and conditions. I received a letter dated 24 Sep on 26 Sep and my broadband is to be disconnected on 28 Sep.
As I see it, by not providing the 30 days notice, they've broken the contract. That is, they can cancel the connection, but any outstanding costs are waived (the contract is no longer valid). They certainly can't claim any outstanding funds because the contract was broken on their end.
However sadly, I don't think theres all that much recourse in any problems this disconnection might cause. For instance, if you worked from home and used the internet for business, termination of the contract, even on Orange's behalf, is costing you customs. In that sort of scenario you could probably try the courts but you'd probably not get anywhere, companies like this tend to cover their ass well with vague or biased agreements.
I thought I was finished with these thieving, lying scumbags.
Got my MAC code, phoned Sky instantly and am awaiting connection to them.
Ah great I thought, Orange have clearly broken the contract I had with them thereby no fees or further payments will be payable, so I logged on to my bank account to cancel my Direct Debit.
THEY HAD TAKEN MY MONTHLY PAYMENT OUT Three DAYS EARLY!!
Surely this is just flat out theft.
Can anyone give me any advice on the (il) legality of this please. I am in a state of shock at their treatment of me.
I received a letter yesterday stating my usage was 53gb. I did recieve the warning letter a month ago and did reduce my internet usage, so I find it very hard to believe I used the claimed 53gb. Is there anyway to dispute the usage. I wouldnt have a problem but I took out a mobile deal so that i could get this package at £5pm and now I am stuck with a mobile account I hardly use. I also use the livebox calling quite alot wich i was told by customer support does not count towards my usage.
Is it not possible that they had a system fault and as a result no previous notices were posted out. If I was the only one who did not receive it then I would put it to chance but since a lot of other people have not received it as well it might be something else.
Is there an email to complain to Orange. When I call them up they say there is nothing that they can do as the department that deals with the matter cannot be contacted.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
goodfun wrote:
Is there an email to complain to Orange. When I call them up they say there is nothing that they can do as the department that deals with the matter cannot be contacted.
Seems the department is too busy sending out termination notices
Last edited by stevelondon on Fri Sep 28, 2007 3:55 pm; edited 1 time in total _________________ ex Freeserve/Wanadoo/Orange Blog
I thought I was finished with these thieving, lying scumbags.
Got my MAC code, phoned Sky instantly and am awaiting connection to them.
Ah great I thought, Orange have clearly broken the contract I had with them thereby no fees or further payments will be payable, so I logged on to my bank account to cancel my Direct Debit.
THEY HAD TAKEN MY MONTHLY PAYMENT OUT Three DAYS EARLY!!
Surely this is just flat out theft.
Can anyone give me any advice on the (il) legality of this please. I am in a state of shock at their treatment of me.
I think that if you request and use a MAC then 30 days notice is applied to your account as per the Orange terms of service. I believe that this cancels any existing termination instructions that have been applied to the account either by yourself or by Orange. In theory I guess Orange should send you a cheque for any balance on your account after the 30 days has expired but don't hold your breath. Obviously you have now cancelled the DD I hope.
I thought I was finished with these thieving, lying scumbags.
Got my MAC code, phoned Sky instantly and am awaiting connection to them.
Ah great I thought, Orange have clearly broken the contract I had with them thereby no fees or further payments will be payable, so I logged on to my bank account to cancel my Direct Debit.
THEY HAD TAKEN MY MONTHLY PAYMENT OUT Three DAYS EARLY!!
Surely this is just flat out theft.
Can anyone give me any advice on the (il) legality of this please. I am in a state of shock at their treatment of me.
I think that if you request and use a MAC then 30 days notice is applied to your account as per the Orange terms of service. I believe that this cancels any existing termination instructions that have been applied to the account either by yourself or by Orange. In theory I guess Orange should send you a cheque for any balance on your account after the 30 days has expired but don't hold your breath. Obviously you have now cancelled the DD I hope.
Jerry
I really hope this is the case. I am still connected (obv) but should have been cut off today. Here's hoping.
This is a mass clearout apparently. I have the same letter in front of me now. I DID get the letter a month ago - ironically, I did EXACTLY what was asked. My original letter complained about over 100GB per month and pointed me to the fair use policy which, as people have already mentioned, does NOT state 40GB and DOES state two warnings before action.
This letter stated my usage as 51.21GB. The fair use policy also clearly states something along the lines of "If you're going to download a lot, avoid doing it between 5-11pm" which we did. We didn't download ANYTHING for those two months during those times, other than general browsing, email and chat - any downloading was started around midnight and left to run overnight.
I've actually had a load of problem recently with the service going down for no good reason so leaving them is of no consequence to me, but I DO find it ironic that they DON'T consider 107GB reduced to 51GB a "substantial reduction" and they're taking NO notice of WHEN the downloading is happening.
I think this is about the fact that they cannot handle the quantity of customers they have now, never mind the new ones, so they're just using this as an excuse to toss aside anyone who uses their fair share, and try to maximise the number of low-usage high-profit customers.
Pathetic customer service as per usual when I called - totally uninformed guy in a call centre in the middle of nowhere reading from a script. Also, I informed them they also just lost 5 mobile phone contracts and 3 pay-as-you go accounts too - this decision is going to cost them a good £200 a month - excellent business decision there. Thing is, the net and phone divisions are completely seperate apparently, so they really don't care about losing the business - ah well - TalkTalk and o2 (now Sky) will appreciate the new business, I'm sure....
EDIT: I called the phone part of the company, explained the situation to them, explained that, as Orange required me to enter into a new 18 month mobile contract to get the "free" broadband I considered the contracts now linked and I wanted out of the mobile phone deal too - they refused (of course) but I did get 6 months knocked off of the contract which actually means I only have 5 weeks left.....
SECOND EDIT: I'm sure I heard something about Liquidators too when I called the second time - kinda ominous - with service like this they deserver nothing more.....
Well I was officially cut off last night and.... erm - I'm still here....
I don't expect it to last but it comes as no surprise that disconnecting people's service is just one more thing they can't get right.....
If it's on a par with the upgrade from ADSLMax to LLU schedules, then they are probably about a fortnight behind schedule. I take it Orange will be keeping the BT engineers very busy indeed
If you're at the suspension part of the termination process, should be 14 days before they officially cancel the account and order a cease on the line AFAIK, then the way it suspends should mean you'll keep access usually until the next disconnection.
Be careful how you interpret the FUP. Notice the part about high usage is by itself and gives no direct loopholes such as... "if your usage is still high, unless your usage is during offpeak hours" etc. The first two sections of the policy are effectively irrelevant.
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