Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi tel33
Im sure you will get your email account restored i stopped using my old freeserve account when i left Orange last year it was deleted about 4 months ago, yesterday i tried logging in on the Orange site just to see and its been restored so they must be doing them all so im sure yours will reappear at some point.
_________________ ex Freeserve/Wanadoo/Orange Blog
If you are on Orange broadband, your monthly payment keeps your account active for access for as long as you keep paying them, and keeps your email account active for as long as you keep paying them. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account. (As long as you drop the @fs off the end of the username you get to keep the same details too).
If you are on Orange pay-monthly dial-up, your monthly payment keeps your account active for access, and keeps your email account active. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account.
If you are on Orange pay-as-you-go dial-up, your 0844 dial-up call payments keeps your account active for access for up to 210 days after the last time you dialled in, and keeps your email account active for up to 210 days after the last time you dialled in.
If you are on a "webmail account", you are in effect actually on a pay-as-you-go dial-up account, and you need to dial the 0844 pay-as-you-go dial up number and log in with your user name and password once every 210 days. I am sure that a few years ago, the limit was in fact only 90 days. I see some people saying the limit is now 260 days.
Whatever, you need to spend at least 10 pence per year on the 0844 dial-up number in order to keep the account active.
-- Correction --
If you use webmail then be aware that there are two types of account.
One of them is called a "webmail account". If you have one of those (i.e. you have an fsmail.net address) then you simply need to use the webmail service at least once every 90 days to keep the account open.
All other types of email (freeserve.co.uk, fsnet.co.uk, wanadoo.co.uk, orange.co.uk, etc) are linked with either a broadband, anytime, or a pay-as-you-go account, and need you to keep on paying the account or dial in as a pay-as-you-go customer every 210 days.
Last edited by catj on Sun Sep 16, 2007 9:58 pm; edited 1 time in total
stevelondon, in reply to your question, yes I have tried logging on through the Orange Home Page but no luck on that either, I have tried to reactivate the account too, strangley I am still able to do so but does not reactivate it anyway.
Catj, thanks for the info, I had guessed the webmail was a dial up account and I have to dial out, I do the same on my old BTYahoo account too but thats every 90 days.
I will be finishing with Orange totally as soon as my Freeserve account becomes available again for downloading through Outlook, once thats done I will never use another Orange product in my life be it broadband, mobile phone or any other product they choose to make after all the hassle this has put me through and is still continuing to do so for the foreseable future.
catj is wrong about webmail accounts. Specifially fsmail.net accounts, any other addresses are pay as you go accounts. Those accounts cannot be used for dialup so they only track logins through the website.
Good point Elhana, I guess that the fsmail account wont be deleted unless you dont use them very often especially as you cant download it to Outlook etc via POP.
Day 15...Still have no freeserve account, this is getting maddening!
We are still waiting. Orange are being helpful (at last) and are calling us weekly to keep us up to date with what is happening.
At the moment they are passing our details over to France Telecom to try and reactivate our account.
I think we need a vote, who has had their account reactivated and who hasnt!! We could link this into who has an Orange broadband account. This seems to be what it is coming down to.
I dont have it my email back and I am on dial up, they are not answering my emails now.
I am suprised how such a big company like Orange is getting away with this type of service, I think they have forgotten that they need customers to get business.
If we all contact watchdog about this issue and draw attention to this website then we may get somewhere. The more people that we get together the more chance of action!
What we need is an email to watchdog that is generic to all of our email problems e.g. the deleted account fiasco, I am sure that we have enough evidence from all the emails we have all got from Orange (well up to the 12th Sept for me) stating they are restoring the service but it seems they are not doing it for all their freeserve account holders.
I am really getting fed up now, I have emailed them again yesterday and all I got back was it was read, nothing else, it seems emails can easily be ignored when they want to be.
I agree we should do something but we dont really know how many more people are affected by this problem, how can we find that out?
If it is not an fsmail.net account and if you exceeded the "account timeout time limit" by not dialling in, then I guess that all they will do is refer you to the account terms and conditions, specifically the bit about dialling in within the time limit, or else you lose the account.
Catj, The only problem with what you say is I had reactivated the account well before the time limit was set so I had no reason to be worried, so in my opinion I still had quite a while to go before they suspended my account, also there is the question of why
did they not warn us properly so we coud remove the emails before this happened?
I feel and know I have done nothing wrong and am being penalised for someones stupidty
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