I came home on 2nd July and tried to use my broadband but there was no signal. Checked my livebox and had the fast flashing light.
Called the technical help and got through to someone who made me switch the livebox on and off, reset it and so on....still wouldn't work. They did a line test and told me to call back in 48 hrs.
When I called back, there was no record of this line test.
I found out that I had been cut off while trying to migrate me over to LLU.
To cut a long story short, they have put a provide through 8 times and every single time it cancels itself after 2 or 3 days of the order being placed. They tell me that if I change provider that I'd have the same problem as there is no room left at the exchange.
I spoke to someone in escallations for the 4th time yesterday and they've put an order through directly on BT's systems for ADSL Max?????
Will this actually work or am I p*****g in the wind with Orange.
It sound like they've tried desperately to put you on LLU and it's failed and they are trying to put you back on ADSLMax?
Asking for a MAC may not be a good idea of you're in limbo from LLU to ADSL as the MAC code may become invalid. Since you've had no service for 2 months I would ask them to cancel your account for breach of contract. They should clear your line in 10 days and then you will be free to go elsewhere
I agree about cancelling - I did the same last year after they gave me excuses instead of a MAC code.
Remember Orange, like all other ISP s, have 10 working days only to clear your line, after this they are breaking the rules.
Likely that they will give you aslsorts of excuses as to why it's not clear.
Reporting them to both OFFCOM and ISPA usually gets things moving along.
Funny how their reasons for delays suddenly disappear when they're investigated by organisations that cannot be trampled on like customers...
I came home on 2nd July and tried to use my broadband but there was no signal. Checked my livebox and had the fast flashing light.
Called the technical help and got through to someone who made me switch the livebox on and off, reset it and so on....still wouldn't work. They did a line test and told me to call back in 48 hrs.
When I called back, there was no record of this line test.
I found out that I had been cut off while trying to migrate me over to LLU.
To cut a long story short, they have put a provide through 8 times and every single time it cancels itself after 2 or 3 days of the order being placed. They tell me that if I change provider that I'd have the same problem as there is no room left at the exchange.
I spoke to someone in escallations for the 4th time yesterday and they've put an order through directly on BT's systems for ADSL Max?????
Will this actually work or am I p*****g in the wind with Orange.
I'm just so frustrated with the whole thing.
yeah it will work. If Orange have been unsuccesful in migrating the line to LLU then you will have no service on your line, as it will have been ceased on Ipstream (ADSL) the day it was meant to have completed on LLU. So as long as a manual reprovide order has been placed back on Ipstream (ADSL Max) it will come back on and the LLU order cancelled, though it takes up to 10 working days once an order is placed on Ipstream (ADSL Max) for it to be activated.
Last edited by Xpander on Mon Sep 17, 2007 2:21 am; edited 2 times in total
It sound like they've tried desperately to put you on LLU and it's failed and they are trying to put you back on ADSLMax?
Asking for a MAC may not be a good idea of you're in limbo from LLU to ADSL as the MAC code may become invalid. Since you've had no service for 2 months I would ask them to cancel your account for breach of contract. They should clear your line in 10 days and then you will be free to go elsewhere
A MAC can't be issued as there is no service on the line to migrate. Because there's no service, there's nothing to clear from the line so it won't take 10 working days.
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