I have today received e-mails using my orangehome account which Orange have said was deleted, so it looks a though they are reinstating the deleted accounts.
They (Orange)do make you argue with them when you telehone the technical help line then they say it's not down to them telephone another number, (they must be making a fortune out of out telephoning there help line) and it is my time an effort that but do they compensate me no.
I only have e-mails for the last 2 days though. I am about 2 weeks e-mails missing.
During those 2 weeks I was receiving telephone calls saying that e-mails were being bounced back. So I suppose they do not have them. I suppose we have to be reasonably happy.
By the way mine was is not a free account dial up account. I have a broadband account that I have a contract with Orangeand have to pay monthly.
My account was locked/deleted sometime around 20th Aug. I have been in touch but Orange are currently saying that they cannot restore the account (I only want it to get to my contacts).
Reading here that many people are getting their accounts restored has given me the impetus to try chasing them again.
It the 13th Sept in the morning, I am holding my breath that today I can retrieve all my important emails and then be shot of Orange once and for all, I still have no email restored so its a case of wait and see!
I hope all others get them back too and migrate from the crappy attitude of Orange and their poor customer phone service.
I personally think that the money I spent online on their "Help desk" was so much that I have paid for the use of the "Free" email all in one go, so Orange remember that I have paid ok!
Last edited by tel33 on Thu Sep 13, 2007 4:02 pm; edited 1 time in total
Joined: 05 Sep 2007Posts: 3Location: Milton Keynes, UK
It seems to be taking Orange a few days to restore all the accounts.
Fortunately all Three freeserve accounts in my family have now been restored. I hope everyone else is similarly fortunate.
Today I finally completed the mass migration of archive email to my new Fastmail account. To do this you should log in via Orange webmail, move the contents of each sub-folder to the Inbox, then set up a POP retrieve in Fastmail to fetch the email. Fastmail allows you to choose whether to keep the original date of receipt which is handy.
The required settings for freeserve POP retrieval are:
username: youraccountname @freeserve.co.uk
password: yourpassword
server: pop.orangehome.co.uk
port: 110
If you plan to keep a freeserve email account the POP retrieve function in Fastmail can be set to check for new mail every couple of hours (the frequency depends on your subscription level). By comparison Gmail's POP retrieval checks for new mail about every 6 minutes, however there doesn't seem to be a way of temporaily suspending automatic checking in Gmail without deleting the retrieval instruction altogether.
About the freeserve account username settings, I thought the username was the one after the @ sign e.g. dodgyorange@orangeareprats.freeserve.co.uk then the user name would be orangeareprats.freeserve.co.uk?
we has to start the restore of some email addresses tonight. it will be to take Orange until monday next to complete - accounts will return as 'deactivated'
many accounts still have problems with restore. there have been lots of problems with mail domain routing issues (DNS). users should check very carefully they can send and receive email without '5.1.2' type failure notices.
Give us a clue that you really know what is going on please, its ok for you say these things on here, but if you are from or working for Orange then tell us what is really happening and the time scale we will have to wait, I mean I have theatre tickets on there in an email for my wife and I for our wedding anniversary that I cant access and without them I cant go thus wasting a fortune for nothing, thanks to Orange!
As regarding the DNS problems as far as I know I dont have any problems my end with DNS problems, it Orange that has the problems!
I am using, as far as I know, please correct me if I am wrong, my correct username *****.freeserve.co.uk and pop incoming mail server address of pop.orangehome.co.uk and the incoming server port number of 110, all of which I am sure was the same as it was before Orange de-activated my account,
Its Orange that has the problems re-activating my non-deactivated account which according to a phone call to the tech support people and £9 of my hard earned wages, was not de-activated in the first place!
God this really is a farce and I feel that the Orange exec Mr Ramage must be feeling pretty tired of being told that all will be done by the 13th Sept as per his email to me, then finding out it still is not done, I know by now I would be kicking someones backside rather hard over this and giving them a P45 in return for the problems they have caused!
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Mine's just reappeared too!
