Thing is I don't think the overall problems with LLU are quite as bad as some make out. Sure they seem to drag on a lot longer and are generally more problematic than IPstream stuff but that in itself leads to the problems being highlighted all the more.
There's probably never going to be any real public figures on the levels of problems on Orange through BT compared to Orange through LLU.
I agree. Lot's of Orange customers are now on LLU and most don't have any problems at all. Evidently this is a message board for tech problems so many won't come on here to say that their LLU enabled exchange is working fine. Though some of the problems have proved difficult to fix, the longer the LLU process goes on, the more capable Orange and other companies will become at handling it. This will be by learning from their mistakes / problems that have occurred, to be able to rectify them quicker.
I mean when it first came out there were a whole host of problems, and the Faults system could not even register LLU line faults correctly. This meant faults initially went unresolved altogether. This has mostly been resolved (in terms of the way that new faults are handled). I accept that there are customers who are still offline and entitled to be angry otherwise this site wouldn't exist, and we wouldn't take some of the calls that we do.
What error does this give on a Speedtouch ADSL modem?
Thanks.
Error number 0721 comes up sometimes with message ppp problem - the remote computer cannot connect to your computer.
Thanks, watchyourback.
Are you saying that sometimes it gives speedtouch errors other than 721?
P.S. Most of the people posting on here with LLU problems have no/intermittent synch problems rather than PPP problems. I do appreciate though that it's easier for LLU customers with the former problem to get online and post here. Also I guess it's conceivable that the former could lead to the latter if the PPP Server cannot cope with frequent interrupted sessions due to losses of synch.
Speedtouch for PPP server problems will typically give error 721 but it can show others too. Sometimes 718's and on occasions alternating to a 734.
http://www.modemhelp.net/duner...odes.shtml - Very technical but gives a list of the error codes, as you'll be able to see they're generic windows dialup system errors a great many of which will never be seen on a speedtouch modem.
Yeah I was replying to you, was hoping it would be obvious as it's the next post after yours.
Hopefully he'll confirm them or at least the 718 as thats the more common, the 734 one is a bit rarer but I've seen it enough to notice when they turn up.
[/quote]Are you saying that sometimes it gives speedtouch errors other than 721?
P.S. Most of the people posting on here with LLU problems have no/intermittent synch problems rather than PPP problems. I do appreciate though that it's easier for LLU customers with the former problem to get online and post here. Also I guess it's conceivable that the former could lead to the latter if the PPP Server cannot cope with frequent interrupted sessions due to losses of synch.[/quote]
Yeah, all though rare... error 680 (no dial tone) usually means that there is a problem with the set-up of equipment but we have seen it regarding no synch issues and ppp problems too.
there is a problem affecting some LLU customers which the Fault Manager system isn't accurately picking up, meaning at present, it is unresolved (i.e. error 721s, PPP server down). Basically the line test system isn't finding an exchange fault and is coming back with a result indicating each customer is logged in with no history of login problems which obviously isn't the case. What this means is that the system will not allow the fault to be routed to Alcatel. This issue should have been addressed quicker and Orange should have got their act in gear by now.
Xpander, the PPP Server Down error plagued us about 4 days ago (June 29th) and has been there ever since, we've called Orange but to no prevail. They are now claiming to do a line test which can take 5 days because they have to forward it to head office or some bull***t. So now we are on 56k dialup but i'm going to move ISP soon I think. Any idea if/when this PPP Server Down rubbish can be fixed?
Sorry to be dense as I know people have tried to explain what the PPP server down message means but can someone tell me if it is something that can be fixed within my computer? Am I being unreasonable in telling Orange that I will not call technical support again as there is no point? My new Livebox is working, I have a wireless connection, I just can't get beyone "Cannot find server" when I try to go online (4 weeks so far, but I have since found out that the problems which Wanadoo said were nothing to do with them and for which I sent my computer away at considerable cost coincided with first attempts to upgrade us to LLU!
Sorry to be dense as I know people have tried to explain what the PPP server down message means but can someone tell me if it is something that can be fixed within my computer?
With a Speedtouch USB modem (when it's getting 721/718) then possibly but it's rare. With a Livebox it handles the connection completely and then simply passes information back and forth to the PC. A PPP server down message has nothing to do with the PC although you need to use it to access the config pages for diagnostics.
Xpander, the PPP Server Down error plagued us about 4 days ago (June 29th) and has been there ever since, we've called Orange but to no prevail. They are now claiming to do a line test which can take 5 days because they have to forward it to head office or some bull***t. So now we are on 56k dialup but i'm going to move ISP soon I think. Any idea if/when this PPP Server Down rubbish can be fixed?
Do you know if you are connected to an LLU network? Try factory resetting your livebox (unplug the power and phone cable, hold down the number 1 button on the box and whilst keeping it held down, plug the power cable back in. Keep the 1 button held down until the 3 middle lights on the box come back on then let go. Give it a minute then try again from the config pages).
If this doesn't work connect the box into the main socket if it isn't already and change the filter if it is still giving the same message. If it still isn't working i.e. giving PPP server down then it may be an exchange issue in which case it will have to be dealt with through line tests etc. If they've given you a timescale of 5 days it may be that they have a problem conducting a test on your account i.e. the faults system is having a problem finding your details to do the test, or something like that. Give them a ring to find out further info.
Thank you for your many very informative posts, it has helped me, and I am sure many others, to understand problems and find some solutions and is greatly appreciated.
I'm not getting at you but at Orange with this post.
I think the problems are severely, grossly, underrated, reasons as follows.
1) Orange won't provide details of the volume of calls expressing dissatisfaction / problems with service. Too embarrassing to admit the numbers?
2) Problems should not " drag on a lot longer and are more problematic than IPstream stuff " Orange, not the customer, have decided and committed to provide X level of service to customers, THEY, ORANGE, SHOULD HAVE TESTED THE SYSTEM PRIOR TO ROLL OUT, AND HAD A ROBUST FAULT DIAGNOSTIC / REPAIR SYSTEM /TEAMS IN PLACE, to address problems.[/u]
3) We must not forget that postees on this site and other sites highlighting Orange problems, or seeking help, still have (a) [u]'an Internet presence', and (b) are computer / Internet savvy ! , or have friends who can help.
What about the many many ' thousands' of poor s*ds ' who's only contact is the customer / tech support lines, for what their worth, because they [u]HAVE NO ACCESS TO THE INTERNET THROUGH NO FAULT OF THEIR OWN [/u
Their voices will never be heard on these sites.
Replying to:
"Thing is I don't think the overall problems with LLU are quite as bad as some make out. Sure they seem to drag on a lot longer and are generally more problematic than IPstream stuff but that in itself leads to the problems being highlighted all the more."
Well BL**DY said!
I'm currently connected via my old ST 510 v4!
As soon as the LLU went through, my BB service failed with PPP server down. Several days of fruitless tech calls led me to try a friends spare router (Belkin) which worked straight out of the blocks. So I dug out my old router and that also work first time. Orange are now going to send a replacement Livebox.
I've had the dreaded PPP Server Down error for 2 weeks now, I have lost count of the number of factory resets I've performed and the number of line tests performed by Orange.
Just once I was lucky enough to be put through to someone in the UK who seemed to know what they were talking about. He told me that the line tests kept reporting no fault and the systems showed that my livebox had logged on, he was going to escalate the matter to the network team. That was the last I heard. Although a Mr Coppermill keeps leaving messages on my answering machine to say they've escalted the issue to head office. However I can't return Mr Coppermill's call as you can only go through the script readers in India.
Just by chance I stumbled across a post about using another router so i decided to try a USB ADSL modem which I borrowed, it connected first time even though the livebox was still reporting PPP Server Down. I then plugged the Livebox back in and found to my surprise that it connected too. No more PPP Server Down.
It sounds as though there are numerous occasions where all Orange's diagnostics tell them there is no problem/reason for the PPP server down message and they don't know what is causing it. Could the Livebox actually be part of the problem ?
If you've got access to a spare adsl modem/router try it, there is nothing to lose.
Just by chance I stumbled across a post about using another router so i decided to try a USB ADSL modem which I borrowed, it connected first time even though the livebox was still reporting PPP Server Down. I then plugged the Livebox back in and found to my surprise that it connected too. No more PPP Server Down.
<snip>
If you've got access to a spare adsl modem/router try it, there is nothing to lose.
Hmmm, maybe I'll try again with the Livebox then. I did retry the Livebox after the Belkin which I borrowed successfully connected but still the Livebox returned PPP server down.
Have had this problem since 26 July. Countless calls to Orange, loads of resets, line tests and so on. It's nice to know I'm not the only one (I think).
I'd like to cancel my Orange subs and go back to cable broadband which was much more stable. Orange tell me that as my contract is for mobile phone, and that broadband is free, I'm tied in for another 6 months - even if the braodband doesn't work - aarghh! I wouldn't have signed up if they hadn't offered broadband.
I'm getting PPP server down (error 721). They sent me a speedtouch modem to try, but that doesn't work either. I take it there are no other solutions. What's worked for everyone else? Has anyone else with a free livebox managed to persuade Orange to end the contract early?
Presumably this will affect others on the same exchange?
Loz
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