I have to-day received a letter from Orange warning me that I have exceeded my 40gb/month usage between April 2007 and May 2007. They say my usage was 235.418712GB a month!!!! and threaten to close my account if I do not reduce it immeadiately.
I was amazed at the figure - if they had sent the letter nearer the time I might have been able to remember any reasons why it was so large but not in August.
Does anybody know how I can monitor my usage? I am happy to reduce my usage but if I cannot measure it I could end up unkowingly reducing to say, 3gb month, while paying for a 40gb service
Does anybody know how I can monitor my usage? I am happy to reduce my usage but if I cannot measure it I could end up unkowingly reducing to say, 3gb month, while paying for a 40gb service
Why don't you ask for documentary proof of their claim ?
I had along email conversation with Orange sometime ago where they said the download limit was 50GB. I asked how they could enforce a limit if its not in a contract or FUP. I said they need to spell out any limit to Orange customers. If a limit is stated, unlimited what misnomer, then fair enough if you exceed it.
Just found this on another forum posted by what seems to be an Orange employee :
"Download limits/fair usage, is calculated over a consecutive two month period, of average usage. So 2Gb in one day and 2Gb the next consecutive cycle would be fine.
Yours stats are still monitored, though.
The list of 'Super Users', and their u/n and average download stats for the last two months, are freely available on KB (CQ will know what, and where, I mean). Those 'Super Users' on that list (and it's a very, very long list), apparently receive a letter with their MAC code and notice of termination. (I've dealt with many, many customers who've had this letter of termination).
Just to warn you that it isn't idle threats from Orange. They take it very seriously"
Anyone know what "KB" represents ?
Edit : friend tells me it's their internal information database.
Then why do you think Orange would refuse to confirm the excessive download details in writing to their customers ?
Extracting from a database into Excel isn't rocket science is it ?
From what I understand the usage rates are provided per month and are limited to a lot higher up the chain so normally those you get through to, unless you happen to be on the superuser/overuser list, cannot provide any details of this and there is no process available to request them.
The superuser/overuser lists generally show average usage over the course of 2 months and no further detail.
normally those you get through to, unless you happen to be on the superuser/overuser list, cannot provide any details of this and there is no process available to request them.
Surely the Data Protection Act kicks in at this point ? This is important information held by Orange concerning an individual's internet activity so that individual has right of subject access.
From what I understand the usage rates are provided per month and are limited to a lot higher up the chain so normally those you get through to, unless you happen to be on the superuser/overuser list, cannot provide any details of this and there is no process available to request them.
Sounds a bit like a one way communications process.
'we'll send you a letter when you exceed your unspecified unlimited download quota. Then, to really get your back up we'll leave it to someone else who will be unable to provide the information you request'.
I can't believe any company would send such letters and not provide customers with a substantial record of what is alledged when requested by the customer. If there is recognition that a process does not exist to provide customers with download information when requested then this is yet again indictative of oranges disregard for its customers.
I'm sure under data protection, etc, it can be requested, it's just not freely available to be supplied over the phone. Either way if you receive the letter you need to reduce your usage or face the account being terminated and what matters is what you're currently using rather than what's happened before.
I'm sure under data protection, etc, it can be requested, it's just not freely available to be supplied over the phone. Either way if you receive the letter you need to reduce your usage or face the account being terminated and what matters is what you're currently using rather than what's happened before.
I was previously with F2S and they had the figure updated daily in your members area. I've heard of other ISP's doing the same also, so it does seem a shame you can't see your own figures
If you google for netmeter you can monitor your own usage. The one thing to bear in mind is that even when your PC is switched off, your router will still chatter to the network and the usage will be slightly higher than netmeter suggests, but it's not a significant amount
I think it's partly down to Orange (originally as freeserve) being one of the first broadband providers. Tacking on a system like that just adds to the problems compared to the newer providers or wholesale providers who either just build that feature in at the start or have a vested interest to make it work.
A usage monitor in the member centre has been talked about for a long time but there's never been anything except faint rumours.
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