<Livebox Issues? ~ Legal repercussions from cancelling contract. Advice please
kershawh
Posted: Tue Jul 24, 2007 7:46 pm
Joined: 20 Jul 2007Posts: 5
I am now at the end of my tether with Orange. After five phone calls and Three emails I can't give any more of my life to these morons.
I cannot use my Livebox phone, instead of a dialling tone all I get is ticking/clicking noise. One of the main reasons I got a Livebox was to take advantage of their free phone calls to the USA.
Nobody at Orange seems to be able to rectify this problem and after being passed from technical support to customer support (in India incidentally) I have had enough. There doesn't seem to be any continuity with the so called technical help team.
I now want to get out by quoting the "Sale of Goods Act" (This product is not fit for purpose).
Has anybody out there cancelled and if so what can I expect from Orange.
Can anyone offer any advice.
First of all you can get your MAC code off Orange and they have to provide it within 5 working days, by law, regardless of any remaining contract.
I left the disgraceful Orange last year after 2 weeks of no connection but I wasn't in contract.
Had I been in contract I still would have left.
I would have rang them up and explained what I was doing and why, so they had a recorded recorded of it.
Also I would have sent them a letter by recorded delivery and copies to both OFCOM & the ISPA.
When I got my MAC I would move to a real ISP.
If they hadn't provided withing 5 working days I would report them to the same 2 organisations and ring them to remind them it was the law and that I had reported them.
I appreciate it's so easy for people to say 'well if it was me I would do this...'
These are the legal steps you can take though and Orange seem to think they can collect people's money from their bank account by the thousands every month while providing nothing more than stress.
No doubt Orange will threaten with legal action for their 'owed' money but it's them that broke the contract and having proof to show this means there is no legal foot to stand on for them.
They cannot hold you and not provide you with a service whilst taking money from you as contracts work both ways, no company can legally do this.
Like I say these are only my views but consumers have rights and companies that try and take these away are breaking the law and rules that govern them.
After reading Admin's post re. Moorcroft Debt Recovery, it would seem absolutely essential that customers record some form of legal action against Orange when cancelling within the contract period.
This will set a precedent if Orange subsequently start a debt collection process.
Moorcroft almost certainly will not accept any non-legal argument offered by an Orange customer. Their brief would be to recover all outstanding monies owed to Orange.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
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