Basically if Orange tell you 'were doing a line test, ring back in 24 or 48 hours' it's just a bull excuse to get you off the line.
they never actually do the tests, just lie.
Well I am still online but it doesn't look like anything has happened on the day the promised . because it means they can't even stick to their own word when scheduling work for themselves, never mind promises they make to get other people's line working
There have been one or two DOS attempts against my router which may have been in preparation, but itr has been connected for a few days now, and my upstream speed is still 448 kbps. Long may it continue
I got the same email through, and after reading the forums here I began to quiver at the thought of the problems I would have.
The switch didn't occur when they said it would, about 3wks later, and when it went down I called Cust Supp and reported the issue. Usual stuff about doing a line test etc and to call back, I did, twice but no news. Internet went down on Sat afternoon but was back on this morning (Tues), so thankfully not too long to wait for service to resume.
Orange did give me a courtesy call today to check that everything was ok, and after a few probing questions they revealed that I had been LLU'd and my speed was down to 2Mb (from about 4Mb). I had a bit of a rant about loss of bandwidth versus subscription cost etc etc but it's a losing battle.
Can I assume that the speed won't get much better than that, or do they tweek the speeds later as they suggested?
I've just been cut off for seven days. What irks me about this is the runaway that you get from Orange when trying to deal with those matters.
This is the timeline:
06/07/07 - I get an email off Orange saying that "happy news, your line has just been upgraded to 6mps"
06/07/07- 11/07/07 - The connection becomes unreliable - pages don't load first time
11/07/07 - the connection dies
11/07/07 - report to Orange technical support, told BT will have to look at it, this will take two days
13/07/07 - phone Orange again - technical support cannot tell me anything as their systems are down - please phone back later
13/07/07 - phone back later - oh, your problem is due to a line upgrade to 8mb (eh? wasn't it to 6mb and wasn't this last week?) - you need to speak to customer support
13/07/07 - phone customer support - customer support cannot tell me anything as their systems are down - please phone back later
13/07/07 - phone customer support - oh we disconnected your line, you will have to wait upto 10 days to be reconnected/(re-)activated....
Not surprised that happened on the 13th. Big system upgrades with details for the new packages so they were unavailable for sometime.
The people at Orange seemed to be surprised at the suggestion that it should have been done overnight rather than during the day when customers were trying to contact them...
I received this email below, but I can't see how I can go any faster as I am on Max and Orange don't go above 8mbps! I've looked in my members area, and an order is in progress. Just wondered if this was what they sent when you were "up"graded to LLU?
To:
Subject: Even faster Orange Broadband - for free
From: orange.broadband@orange-confirmation.com
Date: 12 July 2007 11:26:08
Hello
Great news. We're making some changes that could mean we can speed up your broadband service - for free!
We're going to complete your upgrade on 17/07/2007 at some point between 8am and 6pm. It'll only take about half an hour, but during that time you
won't be able to get online.
If you'd like any info on your broadband service, just go to http://help.orange.co.uk, or give us a call on 0870 010 2462* any time of the day, seven
days a week.
Oh dear...the dreaded 'Even faster' Email..
At least they seem to be better organised... I got mine 3 days after I was disconnected...er I mean Upgraded.
I lost my connection for 2 months, and , had I found sites like this one a bit earlier would have cancelled long ago...
If you lose connection for more than the half hour mentioned(alright... maybe give them a day!) - get a MAC and leave.
Been away for a couple of days. My MAC code arrived in less than 48 hours from the point of request. Our downstream connection speed has been put down from 6144 kbps to 2272 kbps and it looks like the line gain has been increased as the noise margin has changed from a value that was regularly under 10db to one that is now over 20.
The connection is not giving me grief any more, but it's not faster like the "speed upgrade" email promised. Can this be used as grounds to either ask for my contract to be terminated or does LLU have a training period also?
Been away for a couple of days. My MAC code arrived in less than 48 hours from the point of request. Our downstream connection speed has been put down from 6144 kbps to 2272 kbps and it looks like the line gain has been increased as the noise margin has changed from a value that was regularly under 10db to one that is now over 20.
The connection is not giving me grief any more, but it's not faster like the "speed upgrade" email promised. Can this be used as grounds to either ask for my contract to be terminated or does LLU have a training period also?
Not sure where you are but in North Bristol I've had a steady connection and speed for weeks and suddenly yesterday both disappeared.
From a consistent 5600, I'm down to 1558 today, latency has been up to 300ms and SNR from 6 to anything 10+ and disconnects every half hour. So I think Orange's Orangutans are playing with things that aren't broke. It could be to get all these new customers on line with at least 2meg if so it means all of us that have had good speeds are now suffering like the rest of you.
Been away for a couple of days. My MAC code arrived in less than 48 hours from the point of request. Our downstream connection speed has been put down from 6144 kbps to 2272 kbps and it looks like the line gain has been increased as the noise margin has changed from a value that was regularly under 10db to one that is now over 20.
Fiddling with the gain doesn't cause that, it's just a normal effect of a capped speed level being enforced. Imaging the sync speed and the margin as two different sides of a balance scale. Take from one side and the other goes up. Take off sync speed, margin jumps up.
Quote:
The connection is not giving me grief any more, but it's not faster like the "speed upgrade" email promised. Can this be used as grounds to either ask for my contract to be terminated or does LLU have a training period also?
LLU does not have a training period but you may be hard pressed to use it as grounds for cancelling. They're different technologies and have different effects, LLU can be said to be more static in the speed it can provide and is unable to adapt to line changes like ADSL Max. Sometimes this causes a reduced speed in comparison.
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but it doesn't look like anything has happened on the day the promised 
. 
they revealed that I had been LLU'd and my speed was down to 2Mb (from about 4Mb). I had a bit of a rant about loss of bandwidth versus subscription cost etc etc but it's a losing battle.
