Well, recently I've been experiencing what I would call an unfair amount of downtime from my Orange connection (although not as bad as some I've seen on here...) and want to move away from them: the problem is I'm tied in contractually till Nov 2007.
Over the past Three months I've experienced 3 outages each lasting approx 3-4 days. I would put up with this type of outage (although Lord knows why!) if it were once a quarter something altogether more "reasonable".
After a few calls to Orange (and the normal line check; setting test;livebox reset; call back in 48hrs affair) I was finally told to go through to Escalations. Where-upon Simon told me that they (Orange) were not prepared authorise the cancellation without fee (£81) as they state my downtime is acceptable and within ofcom guidelines. He went on to say that if I'd been experiencing 4 weeks or more outage then they'd have no issues authorising the cancellation? (Anyone fancy quoting him...I'd have gotten a surname for you to use but I'm afraid I didn't think it was relevant: I've only just learnt of all the issues with Orange up until recently I've had no problems with Wanadoo/Orange)
I appreciate no bb company is going to contractually provide 24/7 access (nor can they) but a 15% every month as outage is a bit steep: I've got a fledgling business that is not big enough to warrant a business bb account...but this is starting to get in the way of my day job and my business...
Am i best:-
a) Gritting my teeth and waiting to the end of my contract in Nov and then requesting my MAC code?
b) Pay to get away from this tosh!
c) Fighting? If so what's the next step?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Since they have broke their own contract you are paying for BB that they were not providing they got more front than Selfridges, most ask for a MAC which they have to give within 5 days contract or no contract.
Or report them to the ISPA and Ofcom and get them involved and tell Orange your reporting them.
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