Im on Vista using a livebox - this was fine until a week last friday - now I just get ppp server down all the time. tested line on BT - OK. rang Orange 6 times - no joy. Any1 help pleasE?
All you can do for that usually is to resubmit your username and password, if it comes back after a couple of minutes with the same message then you need to get Orange to look into it.
All you can do for that usually is to resubmit your username and password, if it comes back after a couple of minutes with the same message then you need to get Orange to look into it.
Cheers - still waiting on Orange -they are a complete waste of time.
Any reason why it does this or started doing this when it worked Ok for 2 months?
Im on Vista using a livebox - this was fine until a week last friday - now I just get ppp server down all the time. tested line on BT - OK. rang Orange 6 times - no joy. Any1 help pleasE?
I have slow flashing @ light if that helps....
Funny that! I have exactly the same symtomns and trouble with Orange and it started last Friday night - seems a good time for an Orange 'Change' window if you ask me. Last from Orange was "We've downgraded you line to 2MB as sometimes the engineers think this is a good idea. Wait 5 days whilst the line speed settles down then try again". What a load of baloney!!!!!
_________________ The Project Manager
"I think there is a world market for maybe five computers," Thomas J.Watson, Head of IBM, 1943
My PPP server down started on the 11th June, didn't get round to ringing until the 14th, they said they'd do a line test so rang back on the 15th and they said it would be fixed in 24 hours - about 8 hours later, bingo, it's back on.
Fair play to Orange I thought. Early hours of the Monday the 18th, it goes again, we rang up, got told the same as the guy above, that we'd been downgraded to sort out any problems in future and that it would work by the 23rd. The 23rd came, no solution, we've rang up on at least 4 separate days since then, they're just taking us for a ride, telling us it'll work tomorrow every time we ring up.
"At my wits end" doesn't even begin to describe it. Currently having to use my parents' AOL dial up just to get online.
Thought I was getting somewhere when I got to speak to a "supervisor" yesterday but she gave me the same old rubbish about re-setting the box. She told me it was my wireless that was faulty (the only thing that does work!) and that if I went and got a wired connection that she'd fix it. I made her promise that if my internet didn't work by the end of the call that she'd let me cancel my contract for nowt - of course I knew perfectly well that it wouldn't and when it didn't, she cut me off!
I've spoken to them everyday - rang indian technical, english technical, cust care, complaints - no1 doing f all! complete waste of time. I'm now looking to take legal advice. On Sat I was told that if in 24hours it hadn't been fixed I could canx for free. On Sun - I was told I couldn't! W*nkers lot of them!!!!!!
Tell you, wot Id pay be left in a room for half hr with one of them
Well I never....I read a few threads and picked up on one which said he used his own Netgear router and changed the ADSL Encapsulation from PPPoA to PPPoE.
I also have a Netgear router of my own and tried this and would you adam and eve it, I have service back.
What this means for Livebox users I'm not sure - particularly as I cant see an option to change it on a Livebox.
All in all its too late as I am currently changing back to BT.
Best of Luck
_________________ The Project Manager
"I think there is a world market for maybe five computers," Thomas J.Watson, Head of IBM, 1943
They rang me last night to say problem was between BT n them could take up to 5weeks to resolve. (I told them that was the problem on the first day!!
In there words... its new technology and that fact I'm getting PPP server down means the signal not strong enough from their server to the BT exchange...
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