orange broad band does not support outlook on sending. I wwould advise usinf a seperate sMTP server to send your emails via eg smtp.com for a cost of 14 quid a year. you need to chage your outgoing port to 2525 and it worls fine - see their website
if like me you are otherwisw happy with your Orange broadband, this is a workable and cheap solution to restore use of outlook
The problem is not with Outlook Express but with Orange. I have been a customer of theirs and previously Wanadoo and had no problems whatsoever on sending e-mails until this year. I expect as part of my subscription to have this service not have to pay someone else to do it.
orange broad band does not support outlook on sending. I wwould advise usinf a seperate sMTP server to send your emails via eg smtp.com for a cost of 14 quid a year. you need to chage your outgoing port to 2525 and it worls fine - see their website
if like me you are otherwisw happy with your Orange broadband, this is a workable and cheap solution to restore use of outlook
The problem is not with Outlook Express but with Orange. I have been a customer of theirs and previously Wanadoo and had no problems whatsoever on sending e-mails until this year. I expect as part of my subscription to have this service not have to pay someone else to do it.
I totally agree. All bills are sent through Outlook and messages from "customer services" also come to me from Outlook so why the hell should we except pants service and excuses from Orange when we can't get emails out on Outlook? And to top it all my mobile (with which contract I get the broadband) seems to be needing a second battery replacement since November. Hey! could this be a way of getting out of my contract? I feel a mild tingling of excitement coming on....
orange broad band does not support outlook on sending. I wwould advise usinf a seperate sMTP server to send your emails via eg smtp.com for a cost of 14 quid a year. you need to chage your outgoing port to 2525 and it worls fine - see their website
if like me you are otherwisw happy with your Orange broadband, this is a workable and cheap solution to restore use of outlook
The problem is not with Outlook Express but with Orange. I have been a customer of theirs and previously Wanadoo and had no problems whatsoever on sending e-mails until this year. I expect as part of my subscription to have this service not have to pay someone else to do it.
I totally agree. All bills are sent through Outlook and messages from "customer services" also come to me from Outlook so why the hell should we except pants service and excuses from Orange when we can't get emails out on Outlook? And to top it all my mobile (with which contract I get the broadband) seems to be needing a second battery replacement since November. Hey! could this be a way of getting out of my contract? I feel a mild tingling of excitement coming on....
Guess what? After having to shut down my computer, I'm back to the error messages and I can't get email out again!!
There is definitely something amiss this evening from my St Albans exchange (LLU) broadband service. All of smtp.orange.co.uk, smtp.wanadoo.co.uk, smtp.freeserve.net and smtp.fsnet.net are unreachable, and they cannot be pinged. Everything else, including outgoing mail is OK.
This is nothing to do with Outlook. It is a basic networking problem. It will be interesting to see how long it take for Orange to sort it out. 3 hours and counting so far, since I first tried to send an e-mail. I don't know how long before that today it has failed to work.
And here is a traceroute to smtp.wanadoo.co.uk. It appears to be stuck in Lille, after the scenic route around France. I know the Torur de France takes place here next week, but this is taking it too much to heart.
1 . (192.168.2.1) 0.332 ms 0.313 ms 0.211 ms
2 87.237.21.168 (87.237.21.168) 8.262 ms 9.378 ms 8.550 ms
3 10.192.0.69 (10.192.0.69) 11.915 ms 9.212 ms 9.613 ms
4 * * *
5 194.35.183.89 (194.35.183.89) 8.686 ms 9.180 ms 8.836 ms
6 ae0-192.loncr5.London.opentransit.net (193.251.252.193) 9.507 ms 9.471 ms 8.744 ms
7 tengige0-0-0-7.pastr1.Paris.opentransit.net (193.251.240.45) 22.561 ms 20.678 ms 21.139 ms
8 gi11-0-0.pascr1.Paris.opentransit.net (193.251.240.46) 19.392 ms 20.242 ms 22.312 ms
9 po15-0.ntsta202.Paris.francetelecom.net (193.251.126.57) 32.322 ms 19.376 ms 18.418 ms
10 po6-0.ntsta302.Paris.francetelecom.net (193.252.161.5 19.629 ms 19.232 ms 18.932 ms
11 * * *
12 te1-2.nplil302.Lille.francetelecom.net (193.252.100.246) 23.997 ms 19.779 ms 20.764 ms
13 * * *
14 * * *
15 * * *
I have experiend the same problem of not being able to SEND emails (I can receive). I was on the telephone to somebody in India for 2 hours. After that, I spoke to customer services in the UK who acted immediatly on my wish to cancel my account. They didn't warn me that it would take immiediate effect I expected a 30 day warning or something. I have now lost my broadband entirely and have to use dial-up unitil I find another ISP.
Further information for those struggling to send email:
First, pinging smtp.wanadoo.co.uk or smtp.orange.co.uk as I did last night does not give a reliable indication of whether the servers are reachable, because Orange do not appear to allow users to send ICMP packets to those servers. For the same reason, the output of traceroute that I posted is not a reliable indicator of where the problem is.
The easiest test to see whether the server is reachable therefore is to use telnet to simulate an smtp connection, viz:
telnet smtp.wanadoo.co.uk 25
or
telnet smtp.orange.co.uk 25
(Once you have established a connection type QUIT to get out again.)
As of this morning I have found that although smtp.wanadoo.co.uk is still not accepting connections, smtp.orange.co.uk is accepting them and I have managed to clear all my outgoing backlog of emails by specifying it as the outgoing smtp server.
So, the best thing for those who can't send mail may be to cycle through smtp.orange.co.uk and smtp.wanadoo.co.uk to see which of them (if either) is accepting connections. As I say, if you have telnet available that will very quickly establish if either of them will work at any one time.
Even easier to change it to the ip address as just changing server names is only a temporary and quite eratic fix.
I have been using ip address for a couple of months now and it works a dream
Both approaches have their advantages or disadvantages - I have found (as no doubt you have) that the server names resolve to different IP addresses at different times (there seems to be a pool of about 4 of them) and your approach does at least fix on one that may be working during any one period. On the other hand if a different block of IP addresses happen to be allocated at some time in the future you are going to be hunting around again.
It does seem amazing that a large ISP such as Orange cannot as a minimum get its mail servers configured correctly. I am tempted to think that the money they earn from support calls with all the "reinstall your windows" advice they dish out is an encouragement for incompetence.
As it happens both smtp.wanadoo.co.uk and smtp.orange.co.uk are working for me this evening.
In some ways, I am SO glad I have not been the only person to have these problems.
First of all, I got the error message. Then, I could receive E-Mails but when I sent replies or new e-mails, they never arrived.
After weeks of E-Mail correspondence (I refuse to ring their God-awful helpless line) going back and forth (the usual 'delete this, reinstall that' cr*p), they finally gave me the answer above that it was something at their end (Virit, I think) and eventually got sent the server numbers (I.P. addresses) to use instead of the POP/SMTP addresses. So far, so good.
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19.629 ms 19.232 ms 18.932 ms
