Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10054, Error Number: 0x800CCC0F
Receiving ok though. Had this problem last week checked outlook settings look ok though. Problem disappeared Friday but now backtoday.
Advice please
...Well hello and join the club ..I have had this problem on and off for many weeks but two things I do know ....it is not my\your fault and it is not happening exclusively with the dreaded "ORANGE"
The only work around I have been able to come up with is to change the name of the outgoing mail server. there are at least four you can try.... smtp.orangehome.co.uk smtp.wanadoo.co.uk smtp.freeserve.com or even smtp.freeserve.net these all work sometimes........you can usually find one which will send your emails.
The one I have had most success with of late (last 7 days has been faultless..touching wood here ) is simply smtp.orange.co.uk
I don't bother to change the incoming mail as this has never been a problem and is at the moment set to pop.wanadoo.co.uk
EVENTUALLY someone will find out the real cause but meanwhile.......keep smiling.........
I have experienced the infernal 0x800CCC0F ever since February when I was supoposedly upgraded to a 8mg sevice so that I could ENJOY an even faster Broadband service for free ! I must say that the experience has been anything other than enjoyable . I have spent countless hours ringing Technical Support, Customer Services etc and been down the same route as many others on this forum. Changing SMTP & POP parameters, switching off Firewalls and disabling anti-virus software and until very recently Orange would not put their hands-up and acknowledge that it was their problem. They would much rather fob their customers off with all manner of pointless line checks and ring back in 24/48 Hours etc.
They have now reduced my Broadband speed to .5mg which is slower than I enjoyed before the upgrade and despite many phone requests and letters they have so far not responded to my request to restore my service to its former level.
I am still unable to SEND or REPLY to emails via Outlook Express unless I just happen to strike lucky and momentarily find a window when messages do transmit. But this is always short lived and one has to resort to Orange Web-mail to send messages. Clearly this is time consuming and you cannot forward or easily attach items to your messages.
I have just received my weekly update call from Orange Customer Services who say they are no nearer to knowing when the problem will be resolved and it could take anything up to a further 6-8 weeks. Clearly they have total disregard for their customers and, to admit that they are incapable of finding a solution to a problem that has plagued many of their customers for many months now, is an absolute disgrace.
However for the first time today they disclosed that they believe it could be due to capacity problems with their LLU's at some telephone exchanges and they are currently progressing this possibility.
Joined: 08 Jun 2007Posts: 3Location: Romford, Essex
Well here's one to try on reluctant e-mails.
After careful deliberation for a few minutes I changed my smtp server from SMTP.wanadoo.co.uk to SMTP.freeserve.co.uk (in OE and Thunderbird) and lo and behold a miracle descended upon my PC and henceforth every message went straight away.
Best of luck.
Pleased to know that I'm not the only one having these problems.
Sending/Receiving emails was never an issue for me as a Freeserve & Wanadoo customer but have had difficulties on several occasions recently.
I tried for two hours to send an email yesterday midmorning before if finally went. Also, found out today that a friend tried to send me an email yesterday which kept bouncing, despite having the correct email address.
Definitely a problem with Orange servers, yet customers end up wasting time trying to adjust account settings etc in order to resolve problems.
Well here's one to try on reluctant e-mails.
After careful deliberation for a few minutes I changed my smtp server from SMTP.wanadoo.co.uk to SMTP.freeserve.co.uk (in OE and Thunderbird) and lo and behold a miracle descended upon my PC and henceforth every message went straight away.
Best of luck.
Dear Pet
Please let us know if this works every time for more than few days
I thought I'd show 'em so I switched back to SMTP.wanadoo.co.uk from SMTP.freeserve.co.uk and the miracle was sitting there waiting
for me.
One more click and the e-mails were on there way again.
Does anybody really know whats going on?
It's a long story but although switching the SMTP addresses works for a while, it seems to be only temporary.
A lot of us have found (what seems to be) a permanent solution by entering the actual IP address of the Orange SMTP servers instead of the address.
In other words, instead of entering (say):
smtp.orangehome.co.uk
enter
193.252.22.138
This has worked for me for over a week now. Sometimes there's a good ten second delay before it sends, but it sends.
There are plenty of other IP addresses to choose from, some of which have worked for people, some of which haven't. All in that thread mentioned above. Good luck!
_________________ No longer an Orange customer. The future is bright once more :-)
I have found that it is only certain outgoing messages that Orange are rejecting. I wonder if they're scanning the messages for possible spam. Other messages went through ok. The ones I found were rejecting were ones where I had put a link to a website. If I have any problems now I have to resort to Oranges home page unfortunately
I am too suffering the same problem has you all can’t send e- mail’s with Outlook Express or IncrediMail I have tried all the SMTP Server still no good so I tried a different e-mail client Mozilla Thunderbird free download from http://www.mozilla.com/en-US/t...underbird/ now at last I can send my e mails has been working great for 6 days now no problems. No thanks to Orange I have also rebuilt a old computer with a fresh install of windows XP with no firewall or anti virus or any other programs installed to prove the point it is not my computer I have sent a e mail to Orange telling them that there reply was a link to there so-called help page on how-to reinstall Outlook Express what a joke at lest with Mozilla Thunderbird I can send e mails it can take a wile to connect to the server some times but it has not let me down yet I hope this will help someone else
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
They shouldn't be telling people to uninstall and reinstall outlook express they know full well its their end thats the problem its disgraceful that they get people to constantly change settings no matter what it is just to fob people off.
Thunderbird is a good email client more powerful than Outlook and Outlook Express i would be a bit cautious with incredimail its full of spyware and very hard to uninstall, i had to uninstall it for my cousin it was a nightmare the only way to completely get rid of it was to heavily edit the registry.
_________________ ex Freeserve/Wanadoo/Orange Blog
I sent Orange a nether e-mail pointing out that I had tried 2 different router and there speedtouch modem and different cables and filters on a freshly built computer with no software installed other than there’s and it is the same on all 6 of my computers/laptops
There reply was
Thank you for your email.
We would request you to check your emails through webmail.
We have tried to troubleshoot from our end, hence this issue is caused
by a problem with your computer hardware or software that should be
dealt with by your system vendor. We suggest you contact the supplier of
your computer so they can resolve this for you
And webmail is on good to me you can’t send an attachment bigger than 2 MB with webmail so a descent photo is out of the question does anyone know who the UK broadband ombudsman is and I sagest we all get in contact with them
had this problem from January 07 when Orange UPGRADED my cables to their own non BT cables - LLU bundles
after 5 months of NOT being able to use OE - which was VERY inconvenient to me as I work for a childrens charity and NEEDED to use OE to access contacts etc and send large files.
I gave up in May and went to BT - BLISS
the ONLY trouble is....................
IF they have upgraded your line to LLU bundles ( and if you all ask, I expect they HAVE) then your MAC code may not work with your new supplier- I had to fight with Orange to release my account to BT after 10 working days so I could access my new supplier - BUT I argued with them and also got them to give me FREE dial up for the 10 days- but I could only do this as I literally phoned EVERY day to technical support and made such a nuisance of myself thet they eventually put me through to cusotmer services in the UK ( if you INSIST they will do that) and they confessed what the problem was- they also told me they had NO idea if anyone would be able to use OE to send e mail in the near future ( which is irritating as Freeserve advises setting up OE to use when i signed up with them)
I did wangle a £240 refund out of them too ( I was paying £27.99 per month) but I am just so PLEASED to be with BT now
and I don't miss the 200+ spam mails I got each day either!!
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..I have had this problem on and off for many weeks but two things I do know ....it is not my\your fault and it is not happening exclusively with the dreaded "ORANGE"
) is simply smtp.orange.co.uk
Well it came to pass on the second day the miracle had passed away.
