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< Problems with upgrades to 8Mb ~ Still getting nightly disconnections!

mrriceguy

Posted: Thu Jun 07, 2007 10:07 am

Joined: 02 Jun 2007 Posts: 2

Update.

Rang for a new update last night ( they told me to call in 24hrs on Saturday ) and I have great news !!

The Fault was updated on 5th June and subsequently CLOSED. The reason it was closed is because it had become a 'STUCK FAULT' i.e. could not be resolved.

SO, a new line test was carried out which resulted in a line problem and I was asked to call back in 24 - 48 hours.

Brilliant.

Thanks for the advice guys. Can we start a petition agains Orange at Number 10

http://petitions.pm.gov.uk/

I'll mail everyone I know to get this up and running.

OrangeProblems

Posted: Thu Jun 07, 2007 10:07 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

oldnick

Posted: Thu Jun 07, 2007 2:03 pm

Joined: 28 Jan 2007 Posts: 145 Location: North Yate

Hi mrriceguy. I had exactly the same experience as you - reported a problem, line test, no resolution, escalation, complaint, fault stuck so had to be closed before...they could start all over again - line test...

I've already signed up to the e-petition

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