I have been trying for about Three weeks now to get a friends connection to work first with a wireless network card running through a built-in modem router.
Then followed continuous disconnection issues and pages that starts to load but never quite did.
I moved onto a physical ethernet cable link between the laptop and the ADSL modem router (Belkin)
I have originally feared it was a anomaly with the wireless networking hence the reason why I went to a physical connection to discount this possible variable.
It seems to me that it's not hardware but clearly the wanadoo/orange connection failures.
I have had enough of trying to get it to work and the existence of this website tells me that customer support is useless and driving many paying customers to complete exasperation
.
My question is what are the experiences of people who want to leave and go elsewhere I personally use PlusNet which has always worked well and more importantly has a support system which has accountability and is transparent.
Don't get me wrong I am not a PlusNet stooge there are sometimes problems on the connection font looking at feedback on the forums but the transparency of the support means that you're not going round the circles when dealing with support people.
I'm considering advising my friend to move she has been with these monkeys for over 12 months so leaving should be easy?
What have been the experience generally in obtaining your MAC address?
I would be very grateful for any feedback on these couple of questions.
Joined: 04 May 2006Posts: 10Location: Staffordshire
There should be no problem in getting a MAC from any ISP. Ofcoms code of practice indicates that any ISP must supply a customer with a MAC within 5 days of the request. Since your friend is past the minimum 12 month contract there will be no penalties involved. An ISP cannot refuse to issue a MAC even if there are arrears on the account.
Having faffed around for 2 months without a connection and been driven to distraction by tech support I bit the bullet and cancelled last Friday, very polite and efficient cancellation service and MAC code arrived by e-mail on Tuesday so within 2 working days - Still disappointed to have been defeated by off-shore call centre bureacracy and lack of escalation process but there are some wars that you can't win.
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
callcentreweary wrote:
Having faffed around for 2 months without a connection and been driven to distraction by tech support I bit the bullet and cancelled last Friday, very polite and efficient cancellation service and MAC code arrived by e-mail on Tuesday so within 2 working days - Still disappointed to have been defeated by off-shore call centre bureacracy and lack of escalation process but there are some wars that you can't win.
When you use your MAC don't forget to cancel any direct debit going to Wanadoo/Orange.
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