C complained that T promised a 2 megabit per second (mbps) internet service plus UK phone calls at either £19.99 or £19.49 per month, but provided 1 mbps at £19.99 per month although another provider confirmed C could get a 2 mbps service. T insisted they never promised 2 mbps and their line test showed that C’s line could not receive it. They also stated they responded to requests for assistance and C had made frequent use of their services.
The Adjudicator found C’s recollection of price was confused, but he had provided clear evidence that a 2 mbps service was promised by T, his line could provide it and neither his requests for assistance nor complaints had received appropriate responses from T.
£100 compensation was awarded for inconvenience caused to C by the failure of T to respond to requests for assistance and complaints. The Adjudicator directed T to release C from his contract without penalty and recommended T apologise to C.
This kind of thing makes my breaking contract with Orange all the more easier!
I'm still getting download speeds of 10-50KB/s. Even my upload is suffering.
I had nearly Three years with Wanadoo, no problems at all - apart from the odd disconnection once a quarter - and then Orange came along.....
Companies like them really anger me, no communication, no apologies, no updates and when I phone THEM all I get is some untrained foreigner I can't even understand.
Disgusting, pathetic service. They have until Friday until I cancel the DD.
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