I have been with Orange 4 months already but only the first 1 and half actually connecting. My connection has been not working since the day up to now and I would like to ask if there is any T&C allow user to ask for a termination legally within the contract? Cos I am not supposed to be charged for nothing, anybody could tell me pls?
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
BREACH OF CONTRACT
Orange are clearly in breach of the contract and Orange should be paying you compensation.
Each monthly payment you make to Orange is made in advance.
A dispute over the contract is not grounds to refuse to issue a MAC code. New rules from Ofcom state that the MAC code must be provided in 5 days or they can fine company 10% of their turnover.
Just a quick update, I have been asked to wait for 2 more days for a line test. (will they do it?/??) I am really have no choice other than just keep waiting....
It seems Orange are falling in line thanks to Ofcoms new legislation bought in on 11th February 2007
I have 8 months of my 12 month contract left. I phoned up for a MAC code (phone at midday UK time and speak to someone whos not reading from a script) I got straight through.
I asked for a MAC Code, they said OK but you still have £40.00 outstanding on your account who you liek to pay this.
I said no I wouldnt, I would be happy to dispute the outstnading balance at a later date but for now could they just issue me with a MAC Code.
They said this wouldnt be a problem, took my Email address and will send the MAC Code within 3 days
i was told ,in no uncertain terms, that generating a MAC Code would AUTOMATICALLY result in me being charged for the rest of my 12 month contract. (about £230)....
so, i havent a MAC code just yet - i have to see if i can stop the direct debits at my bank first.
i was told ,in no uncertain terms, that generating a MAC Code would AUTOMATICALLY result in me being charged for the rest of my 12 month contract. (about £230)....
It should be the "use" of the MAC code not the generation that causes the charge. I don't know for sure but that would be a stupid way to run it as then anyone who didn't use the code would need the money back and thats just more work for them.
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