Hi all…...looking at the forum it seems I’m far from alone in having issues with Orange.
I too am having intermittent problems with sending emails using Outlook. This problem has been happening now for over 2 months, on both my hardwired PC and my wirelessly connected lap-top. Also, at the same time I found I couldn’t access the MySite FTP server, which meant that I couldn’t update my website, and haven’t done since early Feb this year !!
It was all working fine until they upgraded their servers. My download speeds went from 2 mg to around 6 mg (which would have been fine under normal circumstances), but uploading became pitiful.
I’ve continually contacted Orange Help (and have even spoken their ‘special off-shore division’ (ha ha) – obviously set-up specifically to deal direct with UK issues !!)
They keep sending me suggestions from their help section, which unsurprisingly have no effect what-so-ever !!!! I have repeatedly told them that the suggestions DO NOT WORK and at one point actually had an email admitting they had issues with older IP addresses regarding the FTP server, but as yet no admittance to say that their SMTP server obviously has serious issues with capacity.
As I’m sure you’ve all realised, you can probably send emails in the dead of night or first thing in the morning with no problem. At all other times after a few attempts Outlook will send the emails eventually, assuming your Outlook is set to send/receive every few minutes or so and keeps trying the server – but what kind of a service is that. Are we to sit and wait until our emails finally get sent !?!?!?
Oh look...another completely useless answer back from Orange:
We apologise for the inconvenience caused to you.
However to inform you that FTP My Site access is restricted to our own
access customers. As we add additional capacity to the service, new IP
ranges are produced and allocated each time a member logs in.
Unfortunately, we are experiencing a delay in getting those new IP
addresses added to the system. As a result, some of our customers are
having problems updating their sites as the IP address they are being
allocated when logging in is not being recognised. We cannot update the
site or add a link, however, we can delete it if you confirm this is the
action you want us to take.
If you have any further queries then please do not hesitate to get in
contact with us again.
....and why would I want to delete it !?!?!? (Bloody stupid people...)
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