Joined: 23 Apr 2007Posts: 15Location: west yorkshire nr huddersfield
orange's appalling service this past few days has driven me to distraction - calling their help desk (sic) is utterly pointless, a total contrast to how good wanadoo help was - mind you i never ever really needed to call them.
now, although nothing has changed in my environment i am told to chec router settings, do this do that, etc, etc - all as a masquerade to their clear nationwide erratic broadband problems - am at wits end; i work from home and am now having to travel to town to wifi cafes to do my job - and also have bought a new router as part of trying to fix a problem that is clearly not at my end!!! i now also have had to buy a blackberry just so i am aware of urgent emails.
this is way past farcical - i have emailed OFCOM - how can a supplier deny there are fundamental generic faults in their service? i have spoken to a number of Orange users now and depending on where they live they each have varying hooror stories regards the 'service' and intermittent faults - this is NOT ACCEPTABLE. wanadoo was always good to me, orange's service is utterly absurd - it's 2007 for heaven's sake!!!
what is wrong with this company?
i don't have the time to try and migrate to another supplier but clearly i will have to unless this stabliises ASAP.
i don't seem to be able to find any Orange customer complaint/support emails or faxes, can anyone provide me with some addresses, please - email and fax, please - i want to send them copy of my email to OFCOM.
this rubbish service is costing me money i can ill afford.
similar problems down here in basingstoke. dropped connections, slow speeds at times, intermittent connections.
i was with freeserve since it started, then wannado , and i hadnt had any problems.
since Orange have taken over the reliability of my broadband has gotten markedly worse. i was down for 4 hours on friday, and the connection died again last night around 11pm. by 8.15am this morning it still wasnt up (at work at the moment so i dont know if its back yet)
I totally agree since Orange took over it has been disasterous I have had nothing but problems since october 2006 when they upgraded to 8mg.
I started using this provider when it was freeserve also and had a broadband connection then went on to get myself a wireless router - the mistake i made recently when all this started was changing to oranges livebox as they talked me into believing that my router was at the fault of the problems
As I signed up for the livebox in November I will have to pay £150 cancellation fee if I want to leave and I was told today that no-one at Orange can authorise this to be waived - how ridiculous is this.
I have been passed back and forth between customer services and technical support as well having reset the box so many times and had numerous line checks - another one underway at the moment - I did few weeks ago get them to reduce the speed to 2 mg which worked for a while but its gone again now.
Does anyone know if there is anyone that can be contacted to get some action other than the usual phone numbers. I have managed to get some money refunded - or so they say its not on my card statement yet - but all I want to do now is move providers and I need a MAC code I believe - which they won't give me unless i pay £150
Do they have a head office in london I may have to visit and kick off
I totally agree since Orange took over it has been disasterous I have had nothing but problems since october 2006 when they upgraded to 8mg.
I started using this provider when it was freeserve also and had a broadband connection then went on to get myself a wireless router - the mistake i made recently when all this started was changing to oranges livebox as they talked me into believing that my router was at the fault of the problems
As I signed up for the livebox in November I will have to pay £150 cancellation fee if I want to leave and I was told today that no-one at Orange can authorise this to be waived - how ridiculous is this.
I have been passed back and forth between customer services and technical support as well having reset the box so many times and had numerous line checks - another one underway at the moment - I did few weeks ago get them to reduce the speed to 2 mg which worked for a while but its gone again now.
Does anyone know if there is anyone that can be contacted to get some action other than the usual phone numbers. I have managed to get some money refunded - or so they say its not on my card statement yet - but all I want to do now is move providers and I need a MAC code I believe - which they won't give me unless i pay £150
Do they have a head office in london I may have to visit and kick off
its illegal for them to withhold the MAC code. ofcom ruled on that recently.
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