Two months ago Orange cut off my Internet provision because we hadn't paid the bill. This was purely out fault as the way our finances are organised the bill was due before a payday. What Orange didn't tell us was that the previous month hadn't been paid either, so we were unaware of the situation until we owed them two months of bills. So we extensively reorganised our finances with a new account to deal with bills, and also decided to leave Orange behind after we'd cleared the balance with them. So we let them take the £60 owed, they reactivated our connection, and then we closed the standing order, making arrangements with a new ISP for migration.
Last week we lost our Internet connection again and I knew what had gone wrong. Migration hadn't worked (LLU MAC code not accepted by the new ISP) and Orange hadn't been able to take out our bill due to us cancelling the standing order. Imagine my surprise when I phoned them up to make sure this was the case, and found that there was now £130 owed to them. That's around £15 more than four months of bills, which means Orange didn't take that £60, despite reactivating our connection as if nothing was wrong.
Are they doing this just to cause us problems since we asked for our migration code? Or are they actually totally inept?
I have absolutely no doubt that they are totally inept. Hope you get your problems sorted. As soon as you do get migrated you'll discover just how shockingly bad the Orange broadband service actually is, good luck.
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