I'd be interested in giving them a ring and finding out if Orange have actually contacted an engineer or not.. They keep telling me an engineer is working on my line but it doesn't seem to be the case as far as I can tell..
I too have spent a fortune phoning Orange on their 0870 number to India. I am contemplating taking them to the small claims court (losses under £5,000). as I feel they are in breach of contract. They ought to have a health warning on the packet.
Hi Just had an email from someone called Ms S Roberts, but could not send anything back as mail got rebounded so sending it on here...
From Ms S Roberts
Quote:
>From: "Ms S Roberts" <sroberts@tbandu.co.uk>
>To: <jeromebroun@hotmail.com>
>Subject: orange internet problems
>Date: Sun, 22 Apr 2007 02:41:11 +0100
>
>Read your post with at Orange problems with interest. do you mind if we compare notes. Im having problems but am not really conversant with them as u appear to be. I found it interesting that u live in hulme. I live near Rolls crescent and wonder if it is a local call
>thanks in advance.
Quote:
Hi what sort of problems are you having? Are you stuck at half a meg? Can you go to this site http://www.samknows.com/broadb...ecker2.php and put in you phone number and post code then click "Locality" then tell me distance and your exchange? I am 1.03km from the Moss Side Exchange.
I would bet all the money in china we have same exchange and you are on its doorstep, which would mean you could get almost 24meg if you wanted to. You also live in a new area with new lines!
Lastly can you go to System Information in you livebox and copy down stats... Mine is
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.2
Attenuation (dB) : 26.0
Attainable download rate (kbps) : 11328
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 608 288
With these stats my line is capable of at least 8meg - Be* have quoted me 13-16meg with their service.
However my line has been capped to 0.5meg, meaning my line could be faster but Orange have put a block on the exchange. They have been known to do this in poorer area's as they think the users in the area will abuse the service.
My cease should have been completed by today, unfortunately it seems Orange never actually placed the order first nor last.
I now have a complaint with Ofcom who tell me Orange are in breech of General Condition 22 and can be fined for breech of conditions, lets hope it's loads.
Orange now tell me that they have placed a cease order manually and it should complete within 10 working days, do I believe them? do I hell.
After a few emails to the ISPA and a few phone calls to Ofcom I am now free of Orange and signed up with BT, just waiting to be connected and all will be fine with the world once more.
Rob my situation mirrors yours word for word. I actually feel jealous of people who have broadband and a have freed themselves from the shackles of S**tforange.
I'm counting the days until my line is cleared, however my saving grace is that, the longer it takes to get re-connected and the longer they dont respond to my customer care complaint, the bigger my case for compensation.
Mmm I wonder how much I can sue them for - loss of work, duress and extreme stress resulting from inadequate customer care, uncertainty, sleepless nights, urinary incontinence anticipating LLU migration completion....
rubbing hands together with pleasant thoughts of revenge
Rob my situation mirrors yours word for word. I actually feel jealous of people who have broadband and a have freed themselves from the shackles of S**tforange.
I'm counting the days until my line is cleared, however my saving grace is that, the longer it takes to get re-connected and the longer they dont respond to my customer care complaint, the bigger my case for compensation.
Mmm I wonder how much I can sue them for - loss of work, duress and extreme stress resulting from inadequate customer care, uncertainty, sleepless nights, urinary incontinence anticipating LLU migration completion....
rubbing hands together with pleasant thoughts of revenge
I tried that one, We run a business from home where access to our emails and website is paramount, I was told in no uncertain terms that I should not be using my Orange Broadband connection for business use as it is supplied for domestic use only, therfore they were not liable for any losses whatsoever to do with my business.
What I can claim for though is the recovery of my phone costs to the incompetent bunch at Orange Customer Services, currently at about £100+vat but some of it will be on the next bill but I expect around £140+vat in total.
Once you have no connection for 30 days make them cancel your contract and get a MAC code, even if it means typing in a wrong user name or password so you can't log on as it will come up with "Invalid ADSL Authentication" then run like hell as far as you can from Orange.
If they do not give you a MAC code within 5 days get straight on to Ofcom and file a complaint, do not take no for an answer.
Rob - cheers, I've already posted about this. They did refuse to give me a MAC code. First off they said yes, then 3 days later I got a letter saying they'd ceased my line and couldnt give me it. I got confirmation from BT that they were lying, but they then changed the story and said they couldnt give it out because of migration (sorry I'm repeating myself here as I've said this already).I have filed a complaint to Ofcom who said they had a contact at head office and I should hear back by Monday latest. Thats tomorrow.Meanwhile I cancelled my account because I figured its a waiting game either way, only I want to be sure I am waiting to be completely rid, so I figured cancelling is the best way. I seriously cannot take the stress of more help calls.
Typically they have wasted no time at all requesting the 'dead box' or I'll be charged £100 - cheeky twats, that piece of rangam isnt worth a rabbit dropping. Funny they havnt responded to my letter.One rule for them another for us idiots that pay their s**t wages. Its f**** criminal that they're getting away with it tho.
I'm sure those scallys at the depo have deliberately made it difficult for me to terminate my account. Scum.
Once you have no connection for 30 days make them cancel your contract and get a MAC code, even if it means typing in a wrong user name or password so you can't log on as it will come up with "Invalid ADSL Authentication" then run like hell as far as you can from Orange.
That's unlikely to work as they'd just either be able to check the log of your attempts or get a fault report back saying what's wrong.
Once you have no connection for 30 days make them cancel your contract and get a MAC code, even if it means typing in a wrong user name or password so you can't log on as it will come up with "Invalid ADSL Authentication" then run like hell as far as you can from Orange.
That's unlikely to work as they'd just either be able to check the log of your attempts or get a fault report back saying what's wrong.
To be honest I am not so sure they are that clever, especially on LLU.
Since being "Upgraded" to LLU all I got every time I tried to log in was "Invalid ADSL Authentication" they must have asked me 500 times what I was typing in letter by letter and number by number, now if they had a log they would have known, towards the end I had unplugged my live box and just went through the motions when phoning them as I was trying my Netgear router to see if that made any difference and that the livebox was actually at fault but it didn't.
My Netgear is still connected now just on the off chance BT connect me a bit earlier than the quoted 14th May.
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