Oops, I **knew** I shouldn't have been so darn upbeat when I reported that the e-mail issue had disappeared for ever! Silly me! It has come back, at first intermittently and now it seems for good (?). I'm getting this all the time now ("The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E")
I've tried several things, to no avail - temporarily disabled AV and firewall, changed SMPT port to 26, used DrTCP to change RWIN number to 12762. Nope, still can't send.
Beginning to think it's not me but Orange's server... Anyway, I think I'll post this in the e-mail problem part of the forum. I can still connect to all websites with no problem, so counting my blessings at the moment.
Having just experienced the joys of dealing with Orange support (my first time by-the-way, as I have been with Freeserve/Wanadoo/Orange for a few years without any problems at all until now!) thought I would share the outcome as per my email correspondence with Orange set out below:
(My initial problem of suddenly not being able to access most of the Internet Web sites including Yahoo.com with the exception of a few sites such as Google.com is much the same as that described at http://www.orangeproblems.co.u...mp;start=0 )
Following is the Message correspondence with Orange Customer Service (my latest reply today commences, with the original message to Orange futher down)
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Not the response I was expecting!
Yet another display of not listening to the actual problem described, but instead a totally scripted reply that is next to useless. As I described in my previous email, I have already been to India and back and have been subjected to the standard 'help' scripts a number of times, all of which illustrates a lack of techinical understanding of an actual problem.
I have not only described my problem but have also pointed you to other Orange users that have experienced the exact same problem at the hands of Orange! Dont see any comment about that in your reply!
I can only assume that Customer Services has reached a point of not able to care, being under the weight of so many unsatisfied customers.
Suffice it to say, after much in-depth analysis of my own, I have today solved my current problem myself. The solution that I have put in place quite clearly, to my mind, points to the fact that Orange have definietly made some recent line changes somewhere within the Orange Network and have not bothered to inform end users as Orange obviously dont comprehend the consequences.
For your information, so you can add / update your 'scripted' help service my solution is as follows:
My Routing equipment that connects my Orange / BT DSL Line is a SAFECOM SWART2-54125 unit.
My Router ISP settings that had been working successfully for nine months until 3rd April when the problem started, was configured to use PPPoA with an MTU size of 1500 (This I was told by India to be the correct setting!)
After researching on the Internet and taking the time to read / understand what others were saying about the consequences of some of the changes that Orange had been messing about with, I reasoned that I needed to persevere with attempts at reconfigurtion of my Router.
Consequently I discovered that I needed to now use PPPoE and set an MTU size of 1492, plus activate an option to enforce the MTU size to remain at 1492.
Hey Presto! I can now access all sites on the Internet again!
Hmmm... See the amazing things that could happen if someone takes the time to investigate a bit more at a technical level, especially when a possible reason is initially offered for consideration.
Anyway, since I have experienced broadband access issues over a 7 day period, is it reasonable to expect a weeks reduction in the monthly bill?
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Broadband Support
REF:
Broadband Support: 0870 010 2462, lines are open 24 hours a day, seven
days a week (calls charged at national rate)
Orange Home UK plc is a subsidiary of France Telecom SA. Our registered
office is at: Verulam Point, Station Way, St. Albans, Herts, AL1 5HE,
and we are registered in England and Wales, as Company No. 3014367
Original Message Follows:
------------------------
Your question is about: Broadband
Description of query: Orange Internet enquiries
Please enter your name:
Please enter the email address we should reply to:
My Broadband connection has expereienced a problem since Tuesday 3rd Apr 2007 at approx 1400hrs. Having experienced the totally useless responses from your Call Centre in India, plus further equally none-helpful
discussions with the Orange 'Customer Service' area which presumably is
located in England, I am trying the email route in the hope of achieving
some sort of help.
The probelm I have is one that seems to have occured with other Orange
users, where I am no longer able to access most Web sites (e.g.
www.yahoo.com)but can only access a very small number of sites such as
Google.com. However, I can successfully test 'Ping' the failed Web
sites!
These symptoms are described equally the same as those found on various
Web Blog sites such as the one given at http://www.orangeproblems.co.u...mp;start=0
I have been told by Orange that nothing has changed within the Orange
network and as I am using my own DSL Router no help can be given. I
dispute this. The device I am using has been sucessfully in use in my
home for at least nine months and was working fine up to the point when
the problem started on 3rd Apr. No changes have been made on my routing equipment, therefore something must have changed at the Orange end. I would appreciate it if this could be investigated further. My prognosis is that it seems to be related to an MSS / MTU / Packet fragmentation state that has been changed within Orange.
The problem has caused me a great deal of grief within my household
(children very, very upset etc.) Problem is still happening, 7 Days on
as I write. The inital responses from India following an initial line
check resulted in them saying that a line fault had been identified and
a fix would commence on 7th April, which I can only say is a lie from my
current perspective as nothing seems to have been done at all, and the
expectation that I had conveyed to my Children that the line would be
fixed has been an enormous frustration and a total time wasting event.
For info, I am an IT professional and I know from being in the networking
business for many years and taking into account the number of system
checks that I have carried out that the problem is not with my
equipment!
Can you please, please HELP! Even if it is a response that something did
change with Orange and what the nature of the change is, especially as
others have / are experiencing the same problem.
All we want in return is for you to spread the word that OrangeProblems.co.uk can help!!!
Regards
K
Hi again, I finally got to put a link to Orangeproblems on my website, at: http://www.planet-bookworm.com...eboard.htm
It's nice to know my FTP program has been okay throughout these problems... Although I really shouldn't say things like that, it's just tempting fate!
Thanks again,
Alex
OrangeProblems.co.uk is one of the few sites that is accessible when Orange users have issues with their settings!
We have spoken to kitz and they have kindly agreed to let us put their information on OrangeProblems.co.uk - this will be in an area accessible by MEMBERS ONLY !
We should have the info up and running on OrangeProblems.co.uk over the coming weekend.
We would like to thank kitz for the use of their information...
We'll update this page once we have the information on our servers.
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Having just experienced the joys of dealing with 
