Wondered if someone could help on this. Yesterday I started to experience problems connecting to the internet at all. The problem being my PPP sever being down ??? I contacted Orange, who made me do the norm ie disconnect the livebox completely and hold in the number 1 button before connecting the livebox again... reseting my username/password etc. But still the PPP server is down.
Orange ran a test on the line and asked me to ring back in 24hrs which I did today, only to be asked if I was using the correct username/password....That is the strength of there technicial support. Guess what they bounced the case back to tech support and I have to ring back in 24 hrs again..... Its very frustrating. Still no internet and still the PPP server is down. Can anyone help. !!!!!!
Wondered if someone could help on this. Yesterday I started to experience problems connecting to the internet at all. The problem being my PPP sever being down ??? I contacted Orange, who made me do the norm ie disconnect the livebox completely and hold in the number 1 button before connecting the livebox again... reseting my username/password etc. But still the PPP server is down.
Orange ran a test on the line and asked me to ring back in 24hrs which I did today, only to be asked if I was using the correct username/password....That is the strength of there technicial support. Guess what they bounced the case back to tech support and I have to ring back in 24 hrs again..... Its very frustrating. Still no internet and still the PPP server is down. Can anyone help. !!!!!!
It's a network error - the box is getting a signal but it isn't allowing you to log on. Are you on LLU or has your line just been migrated to LLU? If yes then expect to be offline for at least a week. They need to put a fault through to either BT if you are on ipstream, or Alcatel if LLU.
Just had exactly same experience: Connection went last night, rang today linetest blah, blah, blah ring back tonmorrow blah, blah blah.
Indidently the phone on the Livebox has reverted to the landline, i.e just another landline extension.
We've had little but trouble since Orange unilaterally "upgraded" our connection last year. Folowing some sort of cap at 1Mb we had had a couple of months trouble-free, but looks like it's here we go again. Better brush up on my Hindi!
Thanks Elhana,
I thought that might be the case. Not sure that I like that "feature"as it means you could be charged for a call you thought was free if you didn't know the internet was down.
Still no connection. I have a bad feeling about this. I fear no connection over Easter.
During this latest loss of service, Orange got my wife to do a factory reset, which of course didn't work.
Can someone confirm that means my Livebox now has out-of-date software?
If so, how often does it update itself, assuming we ever get a connection. i.e. will it look for updates every time it's conected or are updates only "broadcast" periodically?
Wondered if someone could help on this. Yesterday I started to experience problems connecting to the internet at all. The problem being my PPP sever being down ??? I contacted Orange, who made me do the norm ie disconnect the livebox completely and hold in the number 1 button before connecting the livebox again... reseting my username/password etc. But still the PPP server is down.
Orange ran a test on the line and asked me to ring back in 24hrs which I did today, only to be asked if I was using the correct username/password....That is the strength of there technicial support. Guess what they bounced the case back to tech support and I have to ring back in 24 hrs again..... Its very frustrating. Still no internet and still the PPP server is down. Can anyone help. !!!!!!
Welcome to the dark delights of being an Orange subscriber
They will ask you to all back in 24 hours, when you do you'll go through to somebody whos english can only be compared to manuel from faulty towers.
They will then ask you to turn off your live box and sing a song to it.
Ask you again to call back in 24 hours, blah blah blah.
Your patience will wain your anger will boil over and your phone bill will rocket.
YOU WILL NEVER GET THIS RECTIFIED GET OUT NOW
Same problem, what i have to do is install my speedtouch 330 modem and let it initialise my line, then i have to plug everything back into my livebox once I have uninstalled my modem again, for some reason my livebox wont initialise it.
Yeah I have had the same problem since last week, I already spent about £7 on phone calls, each day being told to call back in 24hrs, I really want to leave now I have had nothing but problems from day 1 when they sent me someone else's details with the livebox.
Today they told me BT downgraded my connection and they thought it would work, It was already slow enough!
Only problem is my contract is till June 6th, will I be able to get out of this? When I actually spoke to an english bloke, he told me they had done nothing on the first day, then they set up to do a line test on the second, but this got cancelled before completed.
So please any advice of how to get out of the contract?
tell them you're moving to ireland (republic of) because you cant get broadband there they will simly put you through to a care team. be pleasant an they will terminate the contract fee and clear the line then when clear just sign up with someone good.
Hope this helps!
_________________ WE WANT TO HELP! BUT THE SYSTEMS PREVENT US
During this latest loss of service, Orange got my wife to do a factory reset, which of course didn't work.
Can someone confirm that means my Livebox now has out-of-date software?
If so, how often does it update itself, assuming we ever get a connection. i.e. will it look for updates every time it's conected or are updates only "broadcast" periodically?
No, a factory reset doesn't change the software, it simply resets all options in the current software to the factory default settings.
The livebox checks for updates every few days I believe but updates are pretty far between mostly. Usually 2 or 3 a year but it depends on what it's changing and if it's critical or not. When one does come out it trys to schedule it for during the night so it doesn't get interrupted.
Really it seems to be down to a fine art now with so many improvements over what used to happen sometime ago.
Same problem, what i have to do is install my speedtouch 330 modem and let it initialise my line, then i have to plug everything back into my livebox once I have uninstalled my modem again, for some reason my livebox wont initialise it.
I found the same, connecting speedtouch 330 clears PPP server down.
Same problem, what i have to do is install my speedtouch 330 modem and let it initialise my line, then i have to plug everything back into my livebox once I have uninstalled my modem again, for some reason my livebox wont initialise it.
I found the same, connecting speedtouch 330 clears PPP server down.
This should be a sticky.
it doesn't in the vast majority of cases, because PPP server down is generally a network / exchange fault. On a speedtouch modem it will usually show up as error 721 (occasionally 718/734 etc.)
it doesn't in the vast majority of cases, because PPP server down is generally a network / exchange fault. On a speedtouch modem it will usually show up as error 721 (occasionally 718/734 etc.)
Yes your right in what you say but if it works for us it might work for others and there's no harm in trying, what if the problem isn't with the exchange and its with the livebox instead?. All I know is I only have to do this every few days, its not perfect but its better than nothing!
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