I recently transferred from my previous Wanadoo Broadband package under which I had a 2Mb connection 30Gb monthly allowance for £27.99 to the new Wanadoo Broadband Max £27.99 package which has resulted in my speed being at best 1Mb and at times reduced to 512Kb and even dropping completely for no reason. I have always checked my connection speed in my Linksys WAG54GV2 ADSL Gateway configuration pages, this has been the case since the very first day of the transfer taking place.
I have contacted Wanadoo Costumer Support, Wanadoo Technical Support as well as BT several times now and all have been unable to explain why my speed has been cut from 2Mb to at best 1Mb. This 1Mb now appears as the fastest available speed on my line in your speed and availability checker webpage. But previously this webpage stated my maximum was 2Mb, I typically checked with this webpage at least once a week looking for the 8Mb service starting on my phone line
Also my home telephone has started doing an intermitted ring of 2 rings, without a real call being logged by 1471 or my Caller ID function on my home phone as I only get the details of a previous call that had taken place several minutes to hours before and not the one that had just caused the phone to ring.
I have have changed all my filters for brand new filters top of the range Speedtouch at £9.99 a time tried connecting my router directly to the BT master socket, used a different make / model of router, changed my RJ11 router to filter cable to top of the range Belkin one and I am still getting the above.
A BT engineer is coming out in the morning to check things out
I too have the 2 Meg connection and apart from the occasional dropped connection it seems fine. However I have also noticed that the availability checker (on all ISPs) now states that I can only receive 1 Meg at max and even then it may require an engineer install, and that they couldn't guarantee it. They all used to state that I would get 2 Meg without an engineer (which I do).I know of several people in this situation where they have faster than 1 Meg speeds, but recently the availabilty checker has changed back to 1 Meg.
Anyone know what is going on?
If I wanted to change ISP now, I can only sign up to 1 Meg services it seems
I am connected to the Queensbury exchange in Bradford.
Joined: 10 Apr 2006Posts: 14Location: North Manchester
I just switched to the 2 meg package, but I get a maximum of 1.1 meg. I knew this would happen 'cos I did the availability checker, so it was no great shock. It seems to be stable and is a jump on the old 512 kb speed I used to have.
I'm rapidly coming to the conclusion that the high speed claims of Wanadoo (amongst others) are a bag of hot air. Given the Heath Robinson state of Britains' telecommunication network, it shouldn't really be a surprise.
There's still a bit of a goldrush to get new users signed up, and it seems the faster you can claim the better, as opposed to the most reliable.
The problem is often with the connection ratio at the exchange.
Most home setups are 50:1, so there are a maximum of 50 peoples lines which are pushed down the fat pipe out of the exchange and onto the backbone network.
This means is all 50 people are on (evenings most common) then nobody will get 2MB, where as at quiet times (3am) chances are most people will be away and you will get 2MB no problem
I was previously with Freedom2Surf - only moved cos I had won a prize
I think at the time I remember the old BT checker saying 1MB, but for most of 2005 I had a solid 2MB connection. Your link says I can now get 3.5MB
Anyway, when I put in my migration details, the wanadoo site said 1MB, and even though I told it from the combo box I was on 2MB, they downgraded me to 1MB. Glad I am not paying £27.99 for this!!
I even checked sam knows http://www.samknows.com/broadband/ and clicked on the wanadoo link half way down the page, and my exchange is Max enabled and Wanadoo have a presence. There is also an 8MB checker somewhere on the wanadoo site (which I can not find right now) and they agree with the new BT figures
Will you please let me know how you get on. I called tech support the other day, she said she would put a request through, but there has been no change in my download connection speed. Nothing new has happened to my line, but that may be because I was then just chatting about LLU after she would put the request through, and then she cut me off - she'd only asked for my phone number and name, so maybe hadn't completed all the security checks.
Also is there an email address for customer / technical support. I've been to "contact us" on the home page, but the "email" box doesn't have a link
Just recently upgraded to Broadband Plus with the livebox.
Had a couple of problems over the weekend where though I could get a connection, the internet wouldn't work! but all seems fine now.
As I live only 300 metres from my exchange (Bradwell Abbey SMBA), I normally get a download speed of around 1.8 mbps.
Still waiting for Wanadorange to unbundle our exchange. I see Carphone Warehourse will have their kit there by August, BT say I could get 6.5 mbps with them, do I move over or keep with wanadorange and wait for them to give me "up to 8mbps"? I'm sure from tomorrow there'll be a number of new offers from Orange, I just want the same speed as BTYahoo please!
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
According to http://www.adslguide.org.ukBT are slightly better than Wanadoo at all of speed, reliability and customer service. The gap seems to be widening as well. Both of them compare badly with the really good but more expensive ISPs.
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