Anyone else had rip off late payment charges. Copies of emails sent to Orange CEO but as yet not even a response. No surprise there.
Dear Mr Ahuja,
As predicted this email obviously didn't interest you at all and as stated I have my MAC code and am going to leave Orange. I will be forwarding my complaint onto BBC watchdog and it will be interesting to see how Orange rates in its survey. Very low I suspect.
----- Original Message -----
From:
To: Sanjiv.Ahuja@orange.co.uk
Sent: Saturday, March 03, 2007 8:59 PM
Subject: Customer Service?????
Having obtained an email address for yourself from a forum, I thought that I would write to let you know my experience with Orange "customer services" just in case you thought everything was perfect. Having been a customer from Freeserve to Wanadoo and now to Orange I find that the customer service for Orange is fairly poor most of the time.
I have always paid my account via direct debit on time every time way back to the days of Freeserve, however this month payment could not be taken from my Visa card, I queired this with my bank and was told that my card had expired a couple of days earlier than it should have and the problem was with them, but by this time I had received an email from Orange stating payment couldn't be taken and a £5 late fee charge was been applied to my account. I even phoned Orange to try and pay with my Switch card that day only to be told they don't accept Switch, I said I didn't think the late fee was fair but got no response from the advisor, so I decided to email Orange and was quoted a load of rubbish about terms and conditions and threatened if I didn't pay action would be taken to get the money which I found a bit harsh. I replied to this stating that I felt it unfair in the circumstances and that Orange appears to have no customer service and hides behind terms and conditions and that they obviously are prepared to lose a customer for £5 and if so I requested a MAC code to change ISP. I got a further email stating I will be charged for the late fee so I phoned up and requested a MAC code as I am going to move ISP and I won't be recommending anyone move to Orange, there is no discretion with Orange, customer service is a joke and this is outlined in numerous forums I have read so don't think it is just me because I am unhappy. I very much doubt this email will interest you, but if you do take the time to read it I hope that you will see why I feel aggreived so much so that IF I am sent the MAC code I WILL be moving. Such a shame for £5.
And one mor thing I am having difficulty with Outlook express logging on getting error messages which was a forum many people are having and that is where I obtained your details from
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