listen you are barking up the wrong tree go and read my earlier post 25 steps to getting conected when you say Orange you mean the poor girl or boy you were talking too listen they dont care they are just doing a job to get paid like you all do, i do a similar product to broadband and order through BT wholesale etc now even my most straight foward connection has never been done within 6weeeks and this is a BT product i am fitting when we get a problem we have to follow a set fault reporting system i speak to one person at openreach and it gets sorted but it takes time for them to find the problem and get it sorted bear in mind we only conect 1 person per month and it takes 6 weeks now multiply that by everyone trying to get broadband and the back log is going to be huge this is openreachs fault,and before you all say Orange should stop advertising till it is sorted what would you have done if they had done that early december. we have all been through it that is why we are looking at this site,stop threatening it is a waste of time, ofcom do not listen to single complaints from joe public keep ringing Orange if you want but when you are capable of getting connected to broadband it will happen and it will be nothing to do with the boys and girls in the call centre or any complaints but just youre turn to be engineered
also i once queried if Orange were been throttled by openreach with a limited number of engineer hours per period ( thanks tvman) turns out i was right
its a numbers game if you want to be the only customer of a firm dont go for the biggest cheap/free one. line faults are not oranges fault but they have little better means of diagnosing them than joe public.The callcentre staff dont work in a telecomms enviroment they work in a call centre they wont know how long a fault will take openreach to diagnose as they dont work for openreach they only know what has happened in the past they will be having the same conversations with BT callcentres as you are with them
Punctuation - the art of using little squiggly things to break up a sentence, so the rest of us poor buggers who didn't write it in such a hurry can read it.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
anguscanplay wrote:
listen you are barking up the wrong tree go and read my earlier post 25 steps to getting conected when you say Orange you mean the poor girl or boy you were talking too listen they dont care they are just doing a job to get paid like you all do, i do a similar product to broadband and order through BT wholesale etc now even my most straight foward connection has never been done within 6weeeks and this is a BT product i am fitting when we get a problem we have to follow a set fault reporting system i speak to one person at openreach and it gets sorted but it takes time for them to find the problem and get it sorted bear in mind we only conect 1 person per month and it takes 6 weeks now multiply that by everyone trying to get broadband and the back log is going to be huge this is openreachs fault,and before you all say Orange should stop advertising till it is sorted what would you have done if they had done that early december. we have all been through it that is why we are looking at this site,stop threatening it is a waste of time, ofcom do not listen to single complaints from joe public keep ringing Orange if you want but when you are capable of getting connected to broadband it will happen and it will be nothing to do with the boys and girls in the call centre or any complaints but just youre turn to be engineered
also i once queried if Orange were been throttled by openreach with a limited number of engineer hours per period ( thanks tvman) turns out i was right
its a numbers game if you want to be the only customer of a firm dont go for the biggest cheap/free one. line faults are not oranges fault but they have little better means of diagnosing them than joe public.The callcentre staff dont work in a telecomms enviroment they work in a call centre they wont know how long a fault will take openreach to diagnose as they dont work for openreach they only know what has happened in the past they will be having the same conversations with BT callcentres as you are with them
also i once queried if Orange were been throttled by openreach with a limited number of engineer hours per period ( thanks tvman) turns out i was right
What are you on about.
Have the lights gone out at your end? You appear to be talking out the rear end of a demented cow.
Orange, like any other provider that contracts ADSL from BT will get whatever service it requires and along with that contract comes a service commitment. It called customer service, something Orange don't understand.
You really don't believe that any large company contracting services from another will take such services without ensuring full support. Now whether Orange choose to utilise that support is another thing. Probably not because as they say they only take calls and don't make calls out so how would they be able to report a customer fault to BT Wholesale (oops, just me being cynical - sorry!!!)
Hahaha !! was that post for real? almost had me convinced for a split second lol.
Try using Orange as your ISP mate then repost your true thoughts.
You dont already work for them do ya by any chance?
I think it is wrong to blame BT for Oranges total lack of knowledge, commitment to their CUSTOMERS and their overall amateur approach to solving thousands of problems they have created THEMSELVES!
Orange already admit it is THEIR equipment causing the problems not BT's
(and no i dont work for BT lol)
Surely there must be SOMEONE within the Orange organisation who knows what they are doing? ...... no maybe not.
My most recent communication with 'the poor girl or boy'..............
Dear Peter,
Thank you for your email.
In order for us to investigate this matter further please supply
additional information, including your Windows version, and a
description of the problems you're having and any error messages
produced.
If you could let us know if it has ever worked and if so, has anything
changed, or have you taken any steps already to resolve the problem?
The information below will also help us:
*Status of !Light:
*Status of @Light:
*Status of telephone light:
*Status of antenna light:
*Status of >> light:
*Are you trying to connect using a wired or wireless connection?
*What type of Wireless Adaptor are you using?
As soon as we hear from you we can sort this out.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Craig
Wireless & Talk Support
REF:WOOW&T
so far so good - right? I gave them all the info they asked for and more. This is the reply..........
Dear Peter,
Thank you for your email and the information.
To resolve this issue you will need to contact the technical help line
to have checks preformed on your line, we cannot preformed these test
via email.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Denise
Wireless & Talk Support
REF:WOOW&T
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