Just watched it, misse the begining so i dunno if they mentioned Orange specifically, but if we all do this survey:

http://www.bbc.co.uk/consumer/...rvey.shtml

If Orange come out as the worst (Which im sure they will) they might try and get Orange to sort themselves out

All ISP's have their problems? but this is OrangeProblems fot Orange customers to complain isnt it

However, we are aware some of our broadband customers have experienced some service and technical issues over the last few months. When these have occurred, we have worked to rectify any problems swiftly and effectively.

We pride ourselves on giving our customers a service they can rely on and, if things do go wrong, we work to put them right as fast as possible. In the event that a customer is not happy with our service and wishes to switch provider, we will ensure they can do so smoothly and with minimum disruption

We acknowledge that some of our customers may have had to wait longer than normal to speak to a customer services representative over recent weeks. We have therefore brought in additional staff to support the existing teams in our contact centres. Orange already has a 6,000-strong customer services team, across mobile and broadband, and we're constantly reviewing our resources and working shifts to ensure staffing meets customer demand

Our focus is on getting things right for our customers, and we shall continue to work on improving the levels of service we offer

What some like to believe is that it's only the select few which come to this page to complain that Orange is 'doing them ovah', and are not representative of the majority. What these individuals don't want to acknowledge is this:

- There are some customers which are not really concerned what speeds they get as long as they have broadband in one form or another, they are unlikely to go out of their way to find out if they are getting what they are paying for, and don't really kick up a fuss (either they got way too much money to burn, or quite frankly don't have the time or inclination to make costly phone calls/queries, or may be very light bb users).

- There is another type of customers that will call up Orange, and ask "Can't I get higher speeds?", Orange will say "No, you have the fastest speed your line can handle", and this type of customer will accept this excuse and resign the fact that nothing else can be done- puts up and shuts up.

- Now we come to the group of customers that Orange must really hate, because these are the type of customers namely you and I, who post on forums such as this and/or call their customer support help lines numerous times- to figure out why we are not getting the service we expect. We are the types that expose Orange for the p!ss poor service they provide, and informed others that Orange is not as good as you think.

So when theres a few number of posts i.e. 20/30 stating problems with poor LLU speeds, then this is actually representative of a large proportion of users and not just a 'select few'. I'll tell you now that the majority of customers will fall in the first two examples of types of customer- this isn't a nation of complainers afterall. So therefore the complaints brought up here aren't effecting a few people, but a large number.

My money is on the majority of LLU users having under-performing speeds....Shame, shame , shame on Orange....***kers

This is a response to Futures_Dull, I am quoting myself from another thread on this forum:

I know that the rest of them have their own horror stories from their customers but I have to say that AOL, NTL, Tiscali, BT, etc. - none take the biscuit like Orange.