Joined: 26 Feb 2007Posts: 6Location: Milton Keynes
ultimateangling wrote:
Anyone else in Milton Keynes with the same problems?
I'm so irate with Orange at the moment. Something clearly is wrong if both of us in the same area have noticed huge drops in performance.
Looking at the information from my test it says my attainable download rate kbps should be 3296. How come I can't get anywhere near this. Still running at 460 this morning! If I could get anywhere around 2000 I would be satisfied.
Annoying to say the least.
I too live in Milton Keynes ( just under 2km from the Newport Pagnell exchange) and upgraded to the 8mb service at the beginning of Jan and for about 4 weeks got no better than 980 then in Feb started getting up to 3500 for a week or so. From Mid Feb it dipped back to the 980ish mark but today is back 'up' to 3500.... go figure!
Oranges help desk are utterly useless and get me to run the same old tests time after time and don't have an answer as to why there's such a fluctation.
To be honest I'm paying only £2/month more for the unlimited 8mb than the capped 512k service so if I can maintain anything above 3000 I'll be reasonably happy - my router says that the my line is capable of 4330.
Joined: 26 Feb 2007Posts: 6Location: Milton Keynes
To follow on from my last post I ran the check on the speedster.BT.com site last night and got an IP profile of 1000 kbps with an Actual IP throughput of 980kbps
Ran it again a few minutes ago and the results are dramatically different:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4096 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3034 kbps
Anyone shed any light on why there's such a variation in such a short space of time?
If it is within 10 days then you will get dramatic speed changes during this initial training period. You may even get some disconnections.
Speed is dependant on alot of issues. The distance from the exchange, quality of cabling, wiring to the sockets, crosstalk and peak periods.
No-one will get 8mb speed unless they live in the exchange and share the line with no-one else. the best anyone will get is 7mb. I get around 6.5mb on average. I am 840m from my exchange.
Joined: 26 Feb 2007Posts: 6Location: Milton Keynes
Always been on MAX as LLU is not available on the Newport Pagnell exchange and I was upgraded back at the beginning of January so am well outside of the 10 day training period.
The 980 download speeds were obtained at all times of the day and night, and the 3000 - 3500 downloads seen today have been since this morning with 3285 a couple of minutes ago and I'm connected to my VPN at work - I work from home
Joined: 26 Feb 2007Posts: 6Location: Milton Keynes
I'll keep replying to my on posts then
Right the 3500 download was obviously a shortlived thing and I'm back down to 960 this evening. Also experienced 4 disconnects for no obvious reason throughout the day.
An unstable connection would be a good reason for the slow speed as it's trying to make it more stable. It would be worth checking the stats every so often to see if they vary, could also be worth getting Orange to put through an intermittant connection line test, if not done so already, to see if it comes up with anything.
Joined: 26 Feb 2007Posts: 6Location: Milton Keynes
Been away for a couple of days but just ran the speedster test again and got the following results: -
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1472 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 822 kbps
Should I pass this info and the previous result on Monday to Orange? What can they say/ do about the inconsistency?
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1472 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 822 kbps
glenhill2409 wrote:
I would contact Orange as it looks like you have a stuck profile at 1mb.
Ok firstly that profile isn't stuck, it's actually looking perfectly normal, purely looking at that single test result.
The connection is sync'd at 1472 which would give the 1000kbps profile, normal, but it means that the wildly varying results show some sort of stability problem. It would be wise to check, or double check, a few things before getting in touch with Orange.
Everything connected to your phone line goes through filters doesn't it? Using any sort of extension socket or cabling and if so have you tried without this?
Try connecting only your modem/router/livebox (which do you use?) to the line through a filter, nothing else connected to any phone socket. You need to check your sync speed for this to see if it makes any difference as the speed may remain the same for the moment.
If you can try connecting directly into the test socket at the main and see what sync speed that gives, there's a link in the sticky with more details of this.
Joined: 20 Feb 2007Posts: 9Location: Milton Keynes
Just thought i'd update you all with the latest situation. And it looks positive. Today after much hounding I spoke to someone who seemed to know what they were talking about at Orange.
They told me to do two basic checks.
A) if I had two filters in the house (one on the main socket and one on an extension) to swap them around.
B) to swap the ends of the cable running from the filter to my livebox around.
This seemed a bit of a stupid thing at the time but I did so anyway.
Hey presto! I'm now running at 2400kbps instead of 480!
Logically I cant understand why it would make any difference (the filters are identical and its a 2 way cable). Have I missed something obvious here?
More to the point, why did no one at Orange tell me to try this before!
Anyone else tried this and had the desired results?
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