Discovered this morning that my connection has gone again (PPP server, slow flashing @ symbol etc).
In the past it's taken days and days to get this sorted, so unless I can get a connection again very soon (today) I intend to cancel my contract and pay the £40 I'd owe Orange to do so.
Anyway, can anyone advise whether if the contract is cancelled in this way whether they issue me a MAC code? Spoke to another BB provider who said it's much faster getting online with them if a MAC code is provided so this would obviously be ideal.
Incidentally, when phoning Orange this morning I heard the recorded message of "Orange is committed to providing excellent customer service" (or somethign along those lines) which made me literally laugh out loud.
Chances are mate they will give you a few WRONG MAC codes before they give you one that actually works !! .... i suggest you cancel and give them the reasons why. That way it will take then approx 8 days to cancel and remove your tag on the line which will then enable you to go anywhere else.
I wouldnt suggest you give them the pleasure of screwing it up any more than they already have.
Incidentally, when phoning Orange this morning I heard the recorded message of "Orange is committed to providing excellent customer service" (or somethign along those lines) which made me literally laugh out loud.
Yeah thats funny maybe if they should change it to: "Orange are committed to providing substandard customer service where we will lie and make up excuses so that we don't really solve your problem but instead will gladly make you hang on the phoneline till we feel your phone call has paid for our luxury suite and bagel toaster"...It would more accurately reflect the reality...Got to love those PR peeps.
Incidentally, last night, and this morning I got discons for hours at a time- Hope this isn't the start of one of the many unsatisfactory occurancies thats taking place.
Anyway, can anyone advise whether if the contract is cancelled in this way whether they issue me a MAC code? Spoke to another BB provider who said it's much faster getting online with them if a MAC code is provided so this would obviously be ideal.
If you ask to cancel your account will be closed and the broadband cease'd, it's a longer process than migration and will, depending on provider, sometimes cost more too.
Simply request a MAC code, your account should be automatically closed once it comes back as confirmed that it's been used.
I got home last night and still it wasn't working, so I phoned tech help, more for my own amusement than anything. Got through to the Indian Call Centre. Recieved the usual "line test" nonsense and in the end I couldn't help laughing come the end of the call. I think I've gone past the anger I felt in months past when calling them and now can't even be bothered with the stress of it.
Phoned my "named contact" in the Customer Action team today who is to get me a call back tonight from the tech people and place me back on the 'VIP list' (Presumably a fancy title for 'Customers who have complained enough, probably to the ISPA, whose problems we can't resolve and who we'll try to make feel special and less angry that their broadband doesn't work by telling them they're in a list for Very Important Persons' List).
Thing is, even if they manage to get it working again it's just a matter of time til it stops working again, hence I still think I'll cancel with them.
Peop, how about "Orange is committed to making lots and lots of cash for as little effort as possible, only resolving problems if it's very easy to do so and confusing their customers with lies, incompetence etc. This is Orange's definition of bright, hence the future is indeed Orange amd you can't prove otherwise".
Oh, and one further pointless moan, when I've waited in a telephone queue for over an hour, I don't need to be told every few seconds that they're very busy and can't take my call at that moment. I'd kind of worked that out.
I was actually REFUSED a MAC code by the "fruit Pickers" ..and it was VERY apparent the only way i could get away from the so called service they were offering was to cancel my account....
NOT GOOD Orange..... sheer greed gets the better of you EVERY time !
How about employing staff who DO actually care instead of employing people who in most cases even struggle to read the words "WE WILL DO A LINE TEST" from a sheet of paper ? !!!
Give us people more credit, and understand that most of us know a LOT more than your tech support idiots who get paid for absolutely nothing !!
The futures bright .... cos i got away from a totally amateur outfit who can solve NO problems................. YIPPEEE !!!
It was pointed out to me last night (by the only helpful Orange employee I've spoken to in months) that I could change to the free service and then cancel for nothing. Can't believe I didn't think of that.
Anyway, decided to flat out cancel in the end as I could imagine they would never send me a MAC code or drag their feet for ages.
Will go retro and use a dialup until I can go to IDnet. My Xbox 360 broke last night so no real urgent need for a broadband connection at the moment anyway!
I've escaped Orange! It feels so nice. Now just got to wait until I can cancel my mobile phone contract with them too. Hoorah!
Are you sure you phoned Orange? lol.... i think perhaps you were dreaming.... someone "HELPFUL"? nooooo it cannot be.....
If it is so easy to cancel FOC why do they insist everyone has to pay to get out of their contracts?...... i will tell you why
COS THEY ARE GREEDY ROBBING UNHELPFUL B****RDS !!! THATS WHY !!!
I don't wanna get the guy into trouble, but he suggested downgrading to free to leave for nothing and when I criticised various aspects of Orange he certainly didn't disagree with me.
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