Hi!
Im am supposedly on 8meg LLU network - im nowhere chuffing near despite it telling me im on 7.6meg. Its slower than dial up - its just taken me Three refreshes to log in here to type this.
How the hell are you supposed to do anything? I have searched high and low on the Orange site - what number do you ring to cancel and complain? Is there an email address I can write to? I cannot be doing with ringing another person in India who doesn't know what I am going on about!
I was on Wanadoo and got faffed about like everyone else it seems when it changed to Orange.
Does it really take a month to get rid of this nightmare service? Or is there a quicker way?
Oh yes, there's an e mail address......................this is what you get.
Dear Peter,
Thank you for your email.
Please accept our apologies for any inconvenience caused in this issue.
If you have tried all steps stated in our online help section and are
still receiving the same issue, it would be best to contact our
Technical Support Team on the number found below so that we can issue a
fault report to our engineers to investigate further.
This cannot be issued via email due to insufficient access to the
required systems.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Scott
Broadband Support
REF:WOOBB
Broadband Support: 0870 010 2462, lines are open 24 hours a day, seven
days a week (calls charged at national rate)
Original Message Follows:
------------------------
I did all that before I contacted you. I have attached a graph of the
performance since I upgraded. I rather hoped I would be the odd one out,
and not have the 'Orange problems' that the web is full of. I have no
intention of telephoning a national rate number when I am paying you
£19.99 a month to provide me with a service - please make a little more
effort. I know how my line should work - it doesn't.
peter farrington
You can either ring Orange and get a MAC code (they have to provide one by law). Use this to move to a real ISP.
Or you can ring up and cancel your account, wait 10 working days for you line to be cleared, then go to a real ISP.
I can recommend Idnet as a 100% brilliant ISP - 6 months now after the nightmare Orange.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
