Ok where do i start.
I received my Livebox within 6 days of placing my order (very good).
Installed perfectly (via usb) and was getting really good speeds.
After Three days i lost ocnnection and have not been able to back on since.
After Three calls to technical support i am still waiting for a response. I have been told Three different things by each operator which is not filling mw with confidence.
First off i was told to reset my livebox by unplugging a cables leaving for 30 secs etc etc etc. That did not help so this person did not know what to do so said she would log a call.
The second person told me that my Orange account had not actually been set up yet on their systems and that this was the problem. I was told to go into the config settings and enter my username and password but this came back saying PPU server down.
I was then told to speak to the provisioning team who confirmed that my line had been upgraded to an LLU line?????? and that there was no problems with my line.
I've been told to wait till they get the report from the engineer before they can activate my line. Do not undestanf this because i manged to get online before with the same passowrd.
Basically it means it can't talk to the exchange properly and so can't establish the full connection. When it's upgraded, during that process very little can be done directly, the system needs to update with the new details before they can run any line tests and find out whats going on. Sounds like you're at least stuck until then if it doesn't rectify itself.
What a load of crap Orange is... same problem as everyone else really... PPP server down... had net since wanado/freeserve/orange... changed to LIVEBOX offer... worked fine for 2 days... until i bloody connected the damn phone to it... and 4 hours later... flashing @ sign... call da help line ( bud bud.. ring back 24 hours after line check ).. rang them back.. line is faulty... ring back after 24 hours... i mean the indian call centre dont know much... they the best at telling you how to reset the box.. but other than that damn useless... damn u indians.. and anyone say im a racist.. i am a indian, and i cant stand them either... erghhh... so i will try once more.. if they tell me to ring after 24 hours again, then going to have to find a new isp..
and if anyone from orenge reading this... the future may be bright, thats as long as they dont get internet from u...
Cheers guys i know i just have to wait but it still angers me.
I tried calling again last night and yes i got through to an Indian call centre.
The fact that there is no consistancy with the call centre operators is the main problem. If i knew for certain what the problem was and the time scale to resolve the issue i would have no problem but they all tell me different things.
To top it off my mobile rings last night and i thought "oh it might be tech support" to find out it was a courtasy call from Orange customers services to see if i was happy with my broadband.
I feel sorry for them i really do. If only he had checked the notes before calling me he would not have had to suffer my wrath.
I've been having problems with the PPU thing since the end of December. Most recently, I lost my connection yesterday (have posted at length elsewhere).
Am on the verge of paying £40 to cancel contract as even if connection is re-established, I know it's only a matter of time until it goes down again.
Well after all the downtime and problems with my livebox Orange decided to send me a new modem (speedtouch).
Since using this i have suffered no disconnections or problems what so ever so i looks like the problem was with the livebox.
The only problem is now that i have no wireless connection nor can i use the free talk service.
Can any one recommend the next step i should take cos i feel like i am being given the run around.
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