Hi all,
Everyday for the last 3 weeks from about 2/3pm till 1am in the morning, i have nothin but ultra low speeds. i mean i cant even browse through websites without waiting 20+seconds and playing my fav games online (Lineage2) is just the impossible now lagging ALL the time and spiking out for like 10secs is just not fun now...
Seems to me, this is becoming some osrt of routine procedure, because always everyday without fail my speed jus comes to a grinding halt at the said times....
I've done a few tests on thinkbroadband.com and these are the results....
Test1:
Down: 212.01kbps (0.2Mbps)
UP: 212.07kbps (0.2Mbps)
Below are some info if your interested:
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 16.1
Attenuation (dB) : 17.0
Attainable download rate (kbps) : 11008
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 8128 288
EXCHANGE: NINE-ELMS, vauxhall, london.
I've called Orange (0870-2202002) 3 times about this, and twice they said call bk in 48hours, then yesterday i called again and thisguy says "theres a problem on your line which we cannot tell you about, but call back in 5days" (WTF?) i mean i dont mind calling and waiting, but having to call up 3 times and not getting any results and ending up even more clueless is becoming more + more annoying....
Anyone know whats happens here? Anyone expriencing the same slow speeds on vauxhall exchange? Any useful comments/ help is much appreciated, Thanks.
Looks like you're getting some serious contention during peak hours (i.e. you're having to share the bandwidth with loads of other people). This seems to be the experience of a huge number of other people including me (my old Freeserve 2meg connection worked flawlessly until Orange gave me an unwanted 8mb 'upgrade' a week ago, now I get the same speeds as you at during those hours, and I'm on a totally different exchange from you).
The conclusion I'm coming to is that the only solution is to move to another provider. That's what I'm going to to (either Idnet or one of the Entanet resellers, hopefully), and I'd suggest you start looking into doing the same. Don't bother with their tech support - they are clearly just bullshitting you so you're wasting your money. Of course they might fix/upgrade their equipment so the problem will go away, but seeing as many people on this forum have had the same problem for months it seems pretty unlikely.
The service has gone to crap, as a consumer you need to exercise your spending power and move to a better one. Orange won't give a monkey's either way.
I am on the Vauxhall exchange too, my stats are very similar to yours. I get 608/288 speeds, lately I have experienced speed drops to about 300 during peak hours. This suggests to me that they are shoving more people onto an already saturated exchange and/or theres traffic shaping taking place.
Problem is, everything was ok-ish up until 3 weeks ago... Although i was syncing at 8mb, i doubt my actual connection was greater than 3 or 4mb but as long as i can play online games fine and download my fav anime i wasn't really that bothered...
But now, having speeds where my upload is actually greater than my download for a LARGE part of the day (2/3pm->1am), making me call them several times and keep waiting while being clueless ("theres a problem on your line which we cannot tell you about, but call back in 5days") about all this is frustrating...
Oh, how i wish i can cancel my contract, but im still binded to them for another 6months T_T....
Urm, i've also another problem :S I read somewhere that http://speedtester.BT.com/ is good to use, but so far for whole day, i keep getting this error, anyone whats happening with this?
Any help is much appreciated, thank you.
Hum, i just recieved an email from Orange, apparently my line has been ceased :S to be honest with you, i have no idea what that means... I was thinking it mayb have had something to do with bulldog (my last isp) but i cant login to their site no more (for obvious reasons) to maybe check online statements/ emails as i did have problems with them... I'll give Orange's C/S a call in the morning... But anyone can tell me what it means to have my telephone line ceased? I mean the telephone line and my net is working, bills are up to date, so why would there be a cease?
Sorry for troubling you guys with so many questions thanks...
Please accept our apologies for any inconvenience caused in this issue.
We are unable to log a fault report with our engineers to investigate
this issue due to your number not being recognised in our faults system.
This is due to the last action showing on your account as your line had
been ceased. This issue has been escalated to our Head Office Team to
investigate and to update our systems.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Scott
Broadband Support
REF:WOOBB
Broadband Support: 0870 010 2462, lines are open 24 hours a day, seven
days a week (calls charged at national rate)
=====================================================
When they talk about a cease it usually refers to the broadband connection not the phone line itself.
It sounds like, as your broadband is working, it's just a mismatch of information. The system maybe didn't register a repovide since a cease, or the cease didn't go through but the system registered that it did. Ends up that a bunch of things can't be done or won't work right unitl the system is updated to show the right status.
lol, just got off the phone from technical support and the lady said that in 48hour (sounds familiar) everything will be alright and i'll have no more speed issues >.> as they have updated the software on my exchange (170metres as the crow flies to my house).
I do "feel" some truth in what she said, as my connection during peak times has crawled up from 0.2mb to 0.7mb over the past week, but still an unacceptable connection as to what i had around 4weeks ago...
But basically say i waited another 3/4 days and there's no improvement on my connection, can i just call C/S or T/S and ask for my problem to be escalated?
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thanks...
