I have emailed almost all of the Directors at Orange and not one has replied. This shows how much they care.
It would not suprise me if the reason they want to stop people leaving by making it difficult is that this preserves their subscriber numbers which in turn helps their share price.
Ofcom really do not have the powers or resources to intervene. It is criminal.
I would not be surprised if their inbox's were all redirected to the trash can. If they seriously cared do you think there would be so much unrest here? They love it, because they know anyone who is "making noise here" is actually still paying their salary- they don't hear noise only the sound of money. B@stards. As for Oftcom? As useful as a paper umbrella...
Actually, with some major companies, if you manage to contact someone high on the food chain you can get a positive and quick response when a valid grievance is put forward. However, because it is these very people in Orange who are RESPONSIBLE for the sorry state in which Orange is functioning, any grievances are likely to be ignore.
You would be complaining to the very people who are patting themselves on their backs for a job well done doing over Orange customers while boosting profit...
you can get a positive and quick response when a valid grievance is put forward.
dont you think Orange are giving BT wholsale the same grieve all the time connection problems arnt oranges fault
oranges problem is fault managment not provision
directors have no need to get involved in customer issues that is why they employ managers
the problem is the old chesnut of communication
BT lines have always failed its just you wouldnt know untill bb was connected (or not in some cases). if you had a talk only line and it failed BT would follow the same kind of fault finding senario first just as Orange do no one in any industry would send an engineer on a customer phone call without first investigation
orange dont own the phone service they are getting the same as us
With respect to LLU and the poor service people are getting, May I remind you that problems with the LLU network falls solely in ORANGES lap. LLU is equipment is owned by Orange- thats the whole point of it, they cut out the middle man i.e. BT and manage it themselves.
And personally I don't care who in the hierarchy is responsible for the situation. Oh and it is FACT that exchanges which haven't been upgraded is the reason for the pathetic low speeds.
In this scenario BT have no involvment (which is what I pointed out to a CS agent when he tried to implicate BT- "Oh yea, its LLU...you're right...um...."
nope only people and equipment allowed in the local exchange and cabs are openreach that was the whole point for BT splitting ie to stop muppett engineers screwing things up.orange own no copper lines and leases the equipment to provide llu the golden mile will always belong to BT wholesale
if BT decide an exchange needs upgrading it will get one if Orange apply to fit llu it will be fitted when the market demand at that exchange is deemed enough. enough people post complaining that Orange is a company only out to make money.so what thats the same as me and you. i provide goods you may provide a service to your employer but hey we are only in it for the money otherwise we would be a reg. charity
life is about bad choices , you should see my gas bill since i locked myself into a price band so when i can i will change providor imagine if that took engineering work to achieve
if you want to be the only customer and recieve that level of service dont pick the large cheap/free isp
remember the old maxim
the point i am making is that all the problems to do with connection issues are par for the course and joe public has a simple view of what should be happening which Orange etal make worse by not been engineers themselves.
if you were a customer of mine we would have exactly the same problems ( as we do every month) but because i know my job i can explain the problem and get a solution arranged.
any problem other than connection issues is down to Orange who have covered bases with their t&c so if youre speed has dropped ring Orange and shout till your blue in the face or accept we chose our service providor badly and try to find a solution
before you ask i fit alarms to telephone lines not broadband
If it was soley down to the lack of engineers BT provides then not only would this is be in a propaganda release to show that it isn't Oranges fault, but they would do anything to shame the mighty BT. And it takes , oh, months and months to eventually get into an exchange?- No, afraid not, not on the scale thats been reported here.
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if BT decide an exchange needs upgrading it will get one if Orange apply to fit llu it will be fitted when the market demand at that exchange is deemed enough
LOL, don't you get it? The demand is there already! Its been there for bloody MONTHS- They CHOOSE not to do it.
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enough people post complaining that Orange is a company only out to make money.so what thats the same as me and you. i provide goods you may provide a service to your employer but hey we are only in it for the money otherwise we would be a reg. charity
Trust me, I throughly understand the concept business. What I don't think you want to accept on this matter is the fact that the way Orange is conducting business is F*cking disgracious and dishonorable (feel free to peruse my various postings, you will find out how they are disgracious and dishonorable). I give my money to Orange, and I expect a satisfactory service in return- that is how it works. How it does not work is people being duped into paying for something they won't get- some would call it being conned.
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so if youre speed has dropped ring Orange and shout till your blue in the face or accept we chose our service providor badly and try to find a solution
LOL, You don't work for Orange do you, that sure sounds like a soundbite . Candor aside. We have shouted, and will continue to shout, and for many of us theres a BIG difference between choosing a provider badly, and choosing a bad provider. Orange is (now) a bad provider, but for many we certainly did not choose badly- you can only choose badly if it was an informed choice. Had we known exactly what we were getting, trust me, our choice would be different (hence the con). Oh, and as for the solution, thats in Oranges court I'm afraid.
I'm sorry, but your post seems to exonerate Orange of all blame whatsoever, and we should stop complaining and accept it as a "bad choice"?. This I don't accept for one second and neither will others. As with other drama in amongst the ISP sector, if its someone else's fault the finger will be pointed LOUD AND PROUD, but Orange can't because its them
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. Candor aside. We have shouted, and will continue to shout, and for many of us theres a BIG difference between choosing a provider badly, and choosing a bad provider. Orange is (now) a bad provider, but for many we certainly did not choose badly- you can only choose badly if it was an informed choice. Had we known exactly what we were getting, trust me, our choice would be different (hence the con). Oh, and as for the solution, thats in Oranges court I'm afraid.
