A u-switch survey has found customers spend £34M pa calling broadband helplines taking up to 3 calls to resolve a problem with only 40% resolved in one call.
It doesn't say how many callers or how ...
Sat 20 Jan 07 I received an interesting tel call from Orange Tech Support individual to check if my ongoing speed complaint had been resolved.
He agreed the apparent line fault was 'probably exchange ...
" I shall try to be kind & courteous to any Orange Customer Service representative, with any accent, and not moan about the cost/length/repetition of the calls"
Actually MarkD Orange do take DD. In fact as of Mon they will charge you £1 / month extra if you do NOT pay by DD. (I assume enduring CC payments will be surcharged) Bit rich when this used to be the ...
Broadband is now the predominant UK internet connection with ISPs offering between 0,5 & 24 Mb. The majority of UK citizens have internet access at home, others via public libraries etc. Currently ...
IMO recent Orange BB difficulties relate to their LLU rollout
Anyone on or previously on 'up to 8Mb' with speed, disconnection problems please post here with history and exchange name/std code
Purpo ...
samknows says the crow would only fly 2.01 Km. Local BT eng suggests max green box route would be 2.2-
2.9Km
Currently on capped 2Mbs BB Speedtouch 330 & Livebox avail
Would love to obtain atte ...
I think many of Orange's speed problems lately may be linked to their rolling change over to LLU. Several problem posts reflect mine in early Oct
It would be helpful if posts included area STD dial c ...