I have made 4 monthly payments since November(4 x £17.99) without any service and over 50 calls to TS (total cost £45.00). Customer services tell me that I can have a refund of the monthly payments ...
I am still getting intermittent dis connectivity but I think that is because I am in the Liverpool area but they have managed to down grade me to 1MB line again!!!!! and its been working over the week ...