ok well thats good that they are going to contact you make sure you get the name of the person and if they are any use ask them to call you back this helps with time spent explaining the situation ove ...
hi i am in the same boat as yourself. i have a thread on this site as well just to get help with the more technical stuff my topic is http://www.orangeproblems.co.uk/phpBB2/viewtopic.php?t=6624
Have just spent an incredibly frustrating hour with 4 members of Orange support (what support) - 2-3 in India
Jumping through hoops - total waste of time.