I e-mailed them last night and got a response in the early hours this morning. They wanted to know if the rest of the interent was fine (it is, and I'd said so in my original e-mail, but whatever) so ...
I noticed a few weeks ago that Orange's broadband unlimited package is now £19.99 a month.
The problem is they are still charging me £27.99 a month!.I gave them a ring to find out why and they said ...