Thanks, Pandora, for keeping us informed of your situation. On reading your post I think I'll also draw the line tomorrow and go about for the line to be ceased.
I wish I personally could give you some advice, I'd love some myself! I'll post again tomorrow to update on my issue and share what their 'review' brings us. I'm guessing 'Phone back Thursday'.
An order, of which I never requested, was placed on my line on 22/03/07 to upgrade to 8meg. Our internet's been down since 03/04/07 - that's nearly a month of LLU migration splendour.