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Posted:

Mon Oct 08, 2007 11:44 am

Forum:

Problems with upgrades to 8Mb

Subject:

Rang to leave ended up with a Livebox

mouldred

Replies: 4
Views: 10842

According to ISPreview.com Fast BB are the best. I am with them and they are brill!

I left the good ship Orange in June after being treated like s***e for 8 weeks!

Posted:

Mon Sep 24, 2007 11:09 am

Forum:

Problems with upgrades to 8Mb

Subject:

I HATE Orange AND CALL CENTRES! - BB problems in West Yorks

mouldred

Replies: 9
Views: 19619

Sounds a familiar experience to mine. You are not alone mate.

I was mis sold in exactly the sameway back in April. I had no connection at all but was told that if I upgraded to the 8meg Live box th ...

Posted:

Wed Sep 19, 2007 5:11 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Refusal to remove tag

mouldred

Replies: 4
Views: 10940

Email Eric Ebensur with your problems politely but firmly asking for a resolution.

Email address on another post.

Posted:

Wed Sep 19, 2007 5:08 pm

Forum:

Problems with upgrades to 8Mb

Subject:

do i want to join Orange?

mouldred

Replies: 8
Views: 19968

Avoid like the plague!

I wouldnt have Orange if it were offered free - in fact I did have it for free for a short period of time, one problem though, I had no BB service!!!!

Check out ISPreview ...

Posted:

Wed Sep 19, 2007 4:59 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Re: i was blind but now i see

mouldred

Replies: 19
Views: 31894

fisheye
Dont let this excuse of an ISP get to you they employ people do not train them and just give them a script, demand your MAC tell them if they dont give it to you you will report them to ...

Posted:

Wed Sep 19, 2007 4:33 pm

Forum:

Problems with upgrades to 8Mb

Subject:

PPP server down / breach of contract ?

mouldred

Replies: 11
Views: 23504

You are not entitled to your MAC code and a release from your contract without your remaining contract fees until you have been offline for 4 weeks! Until then you will probably have no joy with custo ...

Posted:

Wed Sep 05, 2007 12:43 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Email Eric Abensur With Any Orange Problems

mouldred

Replies: 10
Views: 23175

Wanted to leave a separate new topic about this as I have already seen lots of posts with similar problems to what I had.

I cant stress enough how much I would recommend emailing Eric Absnur, Head ...

Posted:

Wed Sep 05, 2007 12:37 pm

Forum:

Problems with upgrades to 8Mb

Subject:

new Orange customer - keen to leave already - please help!

mouldred

Replies: 5
Views: 12801

Go elsewhere! Email Eric Abensur Head of Orange BB his email is eric.abensur@orange-ftgroup.com.

Check out ISPreview.co.uk. It saved my life!

I am now with Fast and they are the dogs. Remember ...

Posted:

Wed Sep 05, 2007 12:36 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Down since 2 August 2007

mouldred

Replies: 4
Views: 11216

Dont bother logging a complaint etc - it will take forever and get you more stressed.

I was offline for 6 weeks with no end in sight being fobbed off with the usual excuses. I then emailed the Eri ...

Posted:

Wed Sep 05, 2007 12:34 pm

Forum:

Problems with upgrades to 8Mb

Subject:

My experience am I being told the truth?

mouldred

Replies: 14
Views: 32009

If you get no joy email Eric Absenur.

I then emailed the Eric Abensur with a diary of my experience, head of Orange BB and result in 2 days, released with no penalties to go elsewhere.

His ema ...

Posted:

Wed Sep 05, 2007 12:32 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Still the the same problems :P

mouldred

Replies: 8
Views: 19447

I would email Eric Abensur with any problems where your are getting no joy through the call centres.

I was offline for 6 weeks with no end in sight being fobbed off with the usual excuses. I then e ...

Posted:

Wed Sep 05, 2007 12:30 pm

Forum:

Problems with upgrades to 8Mb

Subject:

No longer customer, can't remove tags.

mouldred

Replies: 11
Views: 25096

Dont bother logging a complaint with regulator etc - it will take forever and get you more stressed.

I would email Eric Abensur. I was offline for 6 weeks with no end in sight being fobbed off wit ...

Posted:

Wed Sep 05, 2007 12:28 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Broadband down for 6 weeks!!! Help needed

mouldred

Replies: 4
Views: 16977

Dont bother logging a complaint with regulator etc - it will take forever and get you more stressed.

I was offline for 6 weeks with no end in sight being fobbed off with the usual excuses. I then e ...

Posted:

Wed Sep 05, 2007 12:20 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Please help- 4 months with no internet after LLU upgrade

mouldred

Replies: 19
Views: 31894

I would email Eric Abensor with your experience asking to be removed from the contract and to be given your MAC code, (make sure there are with no tags on your line) immediately!

I did this back i ...

Posted:

Wed May 30, 2007 11:29 am

Forum:

Problems with upgrades to 8Mb

Subject:

Re: 2 Months later.....

mouldred

Replies: 6
Views: 15029

I rang them yesterday to as for my MAC number and was told it woulkd cost me £79 to leave as I was still in contract.
Turns out that back in October I aagreed to move to livebox as it would allegedl ...