I know, I found that strange too. I am going to call customer support again on Monday and if I can't get the issue cleared up by the end of the week I'll just have to go with BT. BT are offering a b ...
I must say I never thought I would be having to join a forum to complain about Orange broadband, as I have been with Freeserve/Wanadoo/Orange for over 6 years with absolutely no problems at all.