I would suggest logging all your contact with Orange - I was off for 30 days, kept a log of the 16 calls to Tech Support, and in the end got so hacked off, I wrote a 3 1/2 page letter of complaint.
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It does make me laugh that they ALWAYS identify you by the second and forth letters of your password...........
I'm sure by now I know the scripts better than them - so much for for calling themselve ...
Called on Friday - and was told to still wait for my call back......
I was away all weekend, so called them yesterday (as STILL no call back) - and spoke to a whole host of people as I began to loose ...
I wish I could say I have been off line for just a week with a PPP Server Down Issue.
Have been offline for 13 Days now (it went down just shortly after I was migrated to LLU!)