Well, Orange didn't accept my written confirmation and emailed back saying I had to phone it through. So one 10 minute call on their 0844 number later, I should hopefully have just one more DD payment ...
Just to let you know my Sky Broadband finally went live yesterday. I've still got a few teething problems mainly to do with line speed, but at least I'm not losing my connection every few ...
Ofcom received my email this time and one of that chap's colleagues sent the following encouraging reply. I've posted bits of it here for anyone else in the same situation.
As I never received even an out of office reply, I suspect he may not have received it. This happens frequently with my Orange emails and is the main reason I'm trying to leave them.
I note the date of your first posting is around the time my own Orange broadband connection started to become very unstable and painfully s-l-o-w. All of my friends with Orange are also ...
Fortunately the call only lasted 6 minutes this time. At one stage it even looked like she was going to issue me with the MAC code. But NO, after returning from putting me on hold, she said I have no ...
"We being web support team do not have access to the required systems to generate the second MAC code, hence we request you to contact our
Customer support ...
