The local exchange has not been LLU'd.
Customer support didn't say, and I didn't ask, how they checked the line. But they did the check and said I could have a speed increase to 2Mb. I think she trie ...
I'm on the 2Mb fixed package, but my modem is only connecting at 1Mb (stats show 1152kbps). My stats look quite good (Attenuation: 31, Noise Margin: 21 and I'm 0.9Km from exchange), so I would hope to ...