I first reported my problem (lack of dialtone etc) to Orange in April 2007. We are now in September 2007, and after many lengthy telephone calls, 'escalations', promised phone calls, promised fixes ...
I agree that they should give me a replacement, but I'm at a loss as to how I can get it. I most definately don't want to start a new 12 month contract with these guys!!
Can I ask how you managed to get your livebox replaced? I've been trying for over a month now (due to VOIP problems), and even after many supposed escalations the problems haven't been resolved and I ...
I have jumped through all of the Orange support hoops but still do not have any resolutions. It is being 'escalated' but I don't have much confidence in them.
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