It took from the beginning of October to fix.
I blame it on the inexperience of some of the members of the so-called Technical Dept in that up till October my package had a speed of 1.0.
I believe t ...
Breaking News !!!!!!!!
Have just had another Orange engineer on the phone.
I went through with him what had happened yesterday. He consulted his supervisor which took a while then came back to me &a ...
Thanks for the additinal information.
I am now going to wait until Orange gets back to me & if they still can't fix the problem I will start looking around for a new ISP.
I already have an ass ...
Orange arranged for another BT engineer to visit my house. This time he was more thorough & checked my download speed at the Livebox.
He came up with 7.616.
He then rang his base & found th ...
Just had a thought, what are the colour of the wires that should be attached to connectors 2 & 5 ?
It is possible that the wires have been installed incorrectly.
Thanks,
Keith,
Took your advice & checked the connection box. Found wires connected to 2,3 &5.
Removed the wire, as advised, from connection 3 & then found that I could not get onto the ...
Thanks for getting back so quickly.
I am using a Livebox.
I have a main junction box with Three phone sockets coming from it.
The PC is is connected to this from one of these sockets (which is conn ...
Further to my "Puzzling Download Speeds" missive, & my latest email to Mike Newnham, Orange came back to me to say that they have in fact checked with BT & the 7.61 download speed is ...
When the BT engineer was at the exchange & phoned me to tell me that it was O.K. that end, the line started squarking & we were cut off.
He did not phone back & I had no way of phoning h ...
I have written to Mike Newnham on several occassions regarding my slow download & upload speeds. & I have received some form of response as he has had a non technical person contact me on two ...
Just to emphasise how bad the Orange service is, at noon today I had the following figures on a Thinkbroadband Speed Test
Download :- 269.55 kbps
Upload :- 29.s kbps
Not bad for an IPS that is sayi ...
Thanks for the offer Tangoman, but don't be too hopeful. Remember my problem has been ongoing for a matter of weeks so recent "problems" could just be another excuse.
I have written to Mike ...
Thanks to all who have replied.
I think I will leave it for now until I have tried to use it for a few weeks then I will write to the boss of Orange Broadband at :-
eric.abensur@orange-ftgroup.com.
...