First Call Resolution rate is another factor Orange do look at and unless it's an escalation where you're put through to another department who do resolve the issue then it doesn't count.
The centre's themselves and agents are encouraged to keep calls short, there is no collusion to keep people on hold for ages or on the call for as long as possible, especially when any agents doing th ...
dunno if its been stated as i didnt read everyones replies, but if you ring them up "upto 8mb" is between 2mb + 8mb, according to them, thats how they get out of it anyway... i had a similar ...
The answer is, regarding that particular point - I am currently engaged in some correspondence with Customer Services, and slowly but surely grinding them down. But ...
Pre LLU I was synching at 4000 kpbs and getting speedtests close to that most the time. When I got the dreaded "speed upgrade" (aka LLU) email I was initially synching at 6000 kpbs, but thi ...
I won't bore everybody witless with my tales of woe regarding Orange Broadband (but I warn you now... I just might in the future!) - for now, I merely want to outline one particular game they've been ...
