Today my daughter received a cheque for £14.99 from Orange/Wanadoo as a refund of payment taken in January. This is the first and only promise that they have kept in the 5 months that the problem has ...
There should be no problem in getting a MAC from any ISP. Ofcoms code of practice indicates that any ISP must supply a customer with a MAC within 5 days of the request. Since your friend is past the m ...
Today my daughter has received a letter signed by a Customer Relations Specialist at Wanadoo, confirming that they have written off the £164.90 termination fee on her account
She has also been assur ...
Since you have a MAC I would suggest that you use it.
The 12 week period for CISAS applications is the period you must wait, without any response from Wanadoo, before you can submit a request for ar ...
As an update on this continuing saga I was telephoned last week by our local Trading Standards Officer who has been helping me to resolve the problem.
She had spoken to Wanadoo who stated that they ...
Thanks Elhana, your observations are correct. In our case modems were despatched 9th January, a second to arrive by 23rd January, a third promised on 8th February, a fourth promised on 14th February a ...
Thanks for the replies to my post especially for the Ofcom data.
I will follow this up today.
The point about the in-contract period should not be applicable in this case since the contract was neve ...
Is it legal for Wanadoo to impose their terms and conditions regarding the supply of a Broadband service and disregard the protections offered to the consumer by the various statutes in force in the U ...
