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Posted:

Tue Jun 06, 2006 5:43 pm

Forum:

Problems with upgrades to 8Mb

Subject:

WHAT COMPENSATION HAVE U RECIEVED

dresta

Replies: 18
Views: 41496

dresta,

If you email the ISPA at admin@ispa.org.uk, you shouldn't have to wait any longer than 5 working days.mate i have been down that road about two months ago i email the ispa Three times. that ...

Posted:

Tue Jun 06, 2006 5:23 pm

Forum:

Problems with upgrades to 8Mb

Subject:

WHAT COMPENSATION HAVE U RECIEVED

dresta

Replies: 18
Views: 41496

I received a letter from Customer Relations today in response to my ISPA complaint. The Rotherham address listed above is the one that they're asking me to contact or I can email offer.acceptance@uk. ...

Posted:

Sun Jun 04, 2006 8:37 pm

Forum:

Problems with upgrades to 8Mb

Subject:

WHAT COMPENSATION HAVE U RECIEVED

dresta

Replies: 18
Views: 41496

Small Claim Cout best route, they have to appear in person to defend their action otherwise you are granted the case.

Just think how much time effort and cost it would take for them to appear with ...

Posted:

Sun Jun 04, 2006 6:03 pm

Forum:

Problems with upgrades to 8Mb

Subject:

WHAT COMPENSATION HAVE U RECIEVED

dresta

Replies: 18
Views: 41496

Ring up customer services, I'm sure they'll sort something out for you.i wouldnt put money on it. Not with there record of customer service

Posted:

Sat Jun 03, 2006 5:56 pm

Forum:

Problems with upgrades to 8Mb

Subject:

WHAT COMPENSATION HAVE U RECIEVED

dresta

Replies: 18
Views: 41496

Have you actually requested any compensation?yes i have sent a letter, e-mail and about a week ago i called customer service. The guy i spoke to was very polite and helpfull for a change. When her h ...

Posted:

Sat Jun 03, 2006 2:47 pm

Forum:

Problems with upgrades to 8Mb

Subject:

WHAT COMPENSATION HAVE U RECIEVED

dresta

Replies: 18
Views: 41496

So far although my broadband is up and running again i have recieved nothing for the time i was offf line. I was down from MARCH the 17 till MAY the 7.

Posted:

Tue May 16, 2006 6:41 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Re: Will changing ISP fix my problems ?

dresta

Replies: 7
Views: 22013

After suffering for over 2 months with what can olny be described as a 'shoddy at best' connection after my 'upgrade' to 8meg I've finally decided to look into changing ISPs.

I never had any proble ...

Posted:

Tue May 16, 2006 6:40 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Re: Will changing ISP fix my problems ?

dresta

Replies: 7
Views: 22013

Posted:

Thu May 11, 2006 7:43 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Re: Upgrade failed

dresta

Replies: 1
Views: 8126

I've been waiting a month a speed upgrade. I signed up to wanadoo back in jan, and should have got 8meg as an when it became availible.

It's now availible, so i requested an upgrage. A month later, ...

Posted:

Tue May 09, 2006 6:55 pm

Forum:

Problems with upgrades to 8Mb

Subject:

Re: Trading Standards

dresta

Replies: 1
Views: 8495

phoned TS yesterday as my BB with cantdoo wontdoo tossers has been off for two weeks, 'they are in breach of contract under the 1982 supply of goods and services act' yippe..wrote to them today ..get ...

Posted:

Tue May 09, 2006 8:11 am

Forum:

Problems with other Wanadoo / Orange Connections?

Subject:

Re: 6 weeks on - still no closer to resolution

dresta

Replies: 8
Views: 21830

Hi all,

Thanks for your replies: been a while since I checked this site (something to do with the fact that I dont have internet access at home!).

Today's update:
6 weeks on: Hurrah - I can ...

Posted:

Mon May 08, 2006 5:55 pm

Forum:

Problems with upgrades to 8Mb

Subject:

1.5Kms from the exchange and only 1-2Mb on an 8Mb service

dresta

Replies: 14
Views: 40078

Hi All

I am in a similar situation with regards to the 8Mb speed which I was sold the package on.

After being assured my line would support 7Mb, the best it has been is 1-2Mb.

I have contacte ...

Posted:

Sat May 06, 2006 4:09 pm

Forum:

Problems with upgrades to 8Mb

Subject:

BT line check OK, apparently.

dresta

Replies: 3
Views: 12047

I've told they can't go back to 2MB as that'll imply a visit to the exchange and the equipment replaced back.

Apparently my last line check passed - so they tried to blame my equipment, which is no ...

Posted:

Fri May 05, 2006 4:01 pm

Forum:

General Wanadoo / Orange Problems

Subject:

Re: Some information

dresta

Replies: 8
Views: 21796

Hi,

After over 3 months without connection, on top of woefully poor customer service and fault resolution, I'm going to try to hold Wanadoo to account.

The most straightforward way I can find ...

Posted:

Mon May 01, 2006 4:52 pm

Forum:

Problems with upgrades to 8Mb

Subject:

MY WORST NIGHTMARE(changing ISP)

dresta

Replies: 0
Views: 6274

A friend of mine at work who had the LLU problem we have all been experiencing. He was offline for a month then got fed up and left Wanadoo after being with them for 3 years. After looking around he ...