I'll say that the Orange network is currently undergoing massive expansion, we've upgrading the network, this should be completed by the 15th and should hopefully resolve any slow speed issue
Try changed the wireless channel on the Livebox, if it's only effecting one computer that's probably where the problem is. Check to see if the USB ports are set to power down after a certain time also ...
The call centre is in Middlesbrough not Newcastle, big mistake that, we're nothing like Geordies. We have Three call centres, two in the UK (Rotherham, Middlesbrough) and one in India, roughly half of ...