Hi Lefty, I did eventually get my £80.00 back. I went into my local Orange retail shop, spoke to the Branch Manager, explained to him the whole saga and said that, whilst I realised he was a retail ...
You may have read my extremely l-o-n-g post elsewhere in this forum, but in a nutshell I was without any broadband service for 18 days, entirely through Orange's fault (which they admitted to).
I'm going to see if I can get out of mine. I did read the small print and there is a ridiculous clause about them not guaranteeing that uptime will be 100% (fair enough, occasional downtime is a fact ...
Here is my never-ending saga regarding the loss of my Orange Broadband internet connection. I apologise for the length of this sorry tale, but I really DO need to convey the degree of my frustration ...