To be honest that doesn't sound like the same problem. If Orange's DNS caches had got the wrong information again for our sites then I'm sure we would have had phone calls from Orange customers about ...
You certainly have my sympathy. Sites seem to disappear from Orange's DNS cache for very long periods of time. Our sites were lost for weeks to Orange users and might never have come back at all if I ...
After four weeks I solved this with no help from Orange. As we'd tried everything else, I actually moved our DNS hosting to a different DNS hosting provider. This is a very extreme thing to do, but I ...
That's precisely the impression I've got - that they literally just ignore the problem and hope it goes away. Unbelievably, people are still phoning Orange about this and getting told that there is no ...
So this has now been going on for more than two weeks and all we've got back from Orange are vague responses about how it's 'being investigated' by the 'relevant department'. When I ask what the 'rele ...
Thanks very much for that, Jonathan. It's good to know there are a few people in Orange such as yourself who care enough to want to help (there is another frontline chap called Dan on the mobile broad ...
Thanks for taking the time to have a look at this, but these aren't actually problems and I think they're distracting us from the real issue. It's quite normal for a website's IP to resolve to a diffe ...
I work for a company which runs a number of websites, and we recently made some DNS changes to our sites which should not have caused a problem for any of our customers. Indeed, most customers were fi ...
